TroiJuan Hill
Summary
Dynamic fine dining server with a proven track record at El Tovar Hotel, excelling in customer service and menu presentation. Recognized for enhancing guest experiences and training staff. Skilled in order processing and event setup, consistently fostering a collaborative environment to boost satisfaction and efficiency. As well as diverse in Digital Marketing. Experienced with providing top-tier service in fine dining environments. Utilizes deep knowledge of menu items and wine pairings to enhance guest experiences. Track record of maintaining poise and professionalism under pressure, ensuring consistent, high-quality service.
Overview
2026
2026
years of professional experience
Work History
Fine Dining Server
El Tovar Hotel
2025 - Current
- Delivered exceptional customer service to enhance guest dining experiences in a 120-year-old historical fine dining restaurant/hotel.
- Assisted in menu presentations, highlighting daily specials and wine pairings.
- Collaborated with kitchen staff to ensure timely and accurate food service.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Adapted quickly to changing guest needs and restaurant demands during peak hours.
- Processed orders efficiently using POS system for accuracy in billing.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Server
The Old Spaghetti Factory International Inc.
2022 - 2024
- Increased customer retention by 38%
- Provided exceptional customer service, enhancing the dining experience, and fostering repeat business with a three-course meal standard.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order processing.
- Assisted in training new servers, promoting adherence to service standards and protocols.
- Managed multiple tables efficiently during peak hours, ensuring guest satisfaction and prompt service.
- Participated in team meetings to share feedback and contribute to improved service strategies.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Fine Dining Server
Omni Hotels & Resorts
2022 - 2024
- Delivered exceptional customer service in high-pressure banquet settings.
- Trained new servers on menu knowledge and service standards increasing employee retention by 45%
- Managed table settings and maintained cleanliness during events.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Reduced wait times and improved efficiency by promptly addressing guest concerns and requests.
- Contributed to successful events by setting up banquet rooms according to specific client requirements.
- Set up banquet tables and chairs based on event requirements.
Manager
PLS Financial Services
2020 - 2022
- Led operational strategy to enhance customer service quality and streamline processes.
- Developed training programs for staff to improve efficiency and customer interactions.
- Implemented performance metrics to assess team productivity and identify improvement areas. Improving productivity by 15%
- Collaborated with cross-functional teams to align on strategic business initiatives and goals.
- Conducted regular team meetings to foster communication and address operational challenges.
- Managed and motivated employees to be productive and engaged in work.
Manager
USAA
2017 - 2020
- Recognized as Employee of the Month multiple times for delivering exceptional service, and maintaining the highest QA scores in the department. Consistently averaging 98-100% on monitored calls..
- Led team of call center agents to improve customer service quality and satisfaction ratings.
- Analyzed call data to identify trends and optimize resource allocation for peak times.
- Fostered a collaborative environment that encouraged feedback and continuous improvement among team members.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Led daily team meetings to review performance, set targets and motivate staff.
Education
Certifications - Social Media Marketing, PPC, Email Marketing, SEO
Job Prepped
01-2024
General Studies
Murray State University
Murray, KYSkills
- Customer service
- Menu presentation
- Order processing
- Table management
- Staff training
- Cash handling
- Event setup
- Communication skills
Timeline
Fine Dining Server
El Tovar Hotel
2025 - Current
Server
The Old Spaghetti Factory International Inc.
2022 - 2024
Fine Dining Server
Omni Hotels & Resorts
2022 - 2024
Manager
PLS Financial Services
2020 - 2022
Manager
USAA
2017 - 2020
Certifications - Social Media Marketing, PPC, Email Marketing, SEO
Job Prepped
General Studies
Murray State University