Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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TROMEL BROWN

Tampa,FL

Summary

  • Dynamic, respected and proven leader with a demonstrated track record of directing multimillion-dollar banking and retail operations with emphasis on building teams and developing critical infrastructure across business units. Technology savy with a solid grasp of finance oversight, employee and business development and strategic planning.
  • Solid leader and communicator with ability to gain traction for strategic direction, secure cooperation of team and align daily business activities into long-term objectives. Core Competencies Client Acquisition/Retention Operational Improvement Revenue Generation
  • Business Development Market Trends & Forecasting Strategic Leadership
  • Budget Development & Adherence

Overview

28
28
years of professional experience

Work History

Branch Leader II

Truist Bank
Wesley Chapel, FL
11.2022 - Current
  • Grew business banking relationships through proactive outreach.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Provided leadership to all staff members in the branch, including coaching, mentoring and training.
  • Ensured customer service standards were met or exceeded through personal engagement with customers.
  • Directed and supervised branch operations, ensuring compliance with established policies and procedures.
  • Reviewed employee performance evaluations on a regular basis and provided feedback accordingly.

Branch Manager

Bank of America
01.2014 - 11.2022
  • Responsible for overall sales, operational and customer experience performance for Retail Financial Center with an employee head count of 8-10 associates
  • Duties include performance evaluations, strategic planning, associate development and implementation of company initiatives to achieve sustained breakthrough performance.

Branch Manager

Chase Bank
01.2013 - 01.2014
  • Provide overall financial direction within retail banking branch with over $80MM in deposits
  • Responsible for successful implementation of company strategies and associate development that led to yoy growth of 14% while raising customer satisfaction levels to above 90%.

Consumer Markets Manager

Bank of America
01.2007 - 01.2011
  • Provide overall management to 16 Retail Branches within assigned territory for up to 275 associates and $1.2B in deposits
  • Responsible for recruiting, coaching and developing Branch Managers focusing on a coaching process that achieves and maintains overall balanced performance metrics
  • Developed business plans and processes based on market analyses and consumer trends that achieved increased revenue share and exceeded customer service performance standards
  • Lead regional workforce responsible for designing and implementing new processes that improved regional performance by 21%
  • Achieved national performance ranking of #17 of 180 marklets in 2009 and #26 in 2010.

Branch Manager III / Area Leader

01.1997 - 01.2007
  • Provide strategic financial direction within retail branch with more than $100MM in deposits
  • Developed and implemented innovative and creative business initiatives for greater market penetration
  • Lead region efforts that streamlined associate development and focused on superior customer-centric service and operational processes Increased customer sastisfaction scores by 28% within 1 year, and exceeded annual deposits goal by $8M.

Education

BA - Political Science

Florida A & M University

Skills

  • Client Acquisition/Retention
  • Operational Improvement
  • Revenue Generation
  • Business Development
  • Market Trends & Forecasting
  • Strategic Leadership
  • Budget Development & Adherence

Personal Information

Title: SALES MANAGEMENT

Timeline

Branch Leader II

Truist Bank
11.2022 - Current

Branch Manager

Bank of America
01.2014 - 11.2022

Branch Manager

Chase Bank
01.2013 - 01.2014

Consumer Markets Manager

Bank of America
01.2007 - 01.2011

Branch Manager III / Area Leader

01.1997 - 01.2007

BA - Political Science

Florida A & M University

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TROMEL BROWN