Open To Work
Trong Cao Son Luong
Burnsville,MN
Work Preference
Summary
Seasoned Unit Supply Specialist with extensive experience in U.S. Army, delivering results through strong multitasking, problem-solving, and communication skills. Contributed to operational efficiency and effectiveness by managing clerical, maintenance, and evaluation requirements. Passionate hospitality worker with a diverse background in front desk operations, customer service, and event management, enhancing guest satisfaction and driving repeat business.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Unit Supplies Specialist
Army National Guard
Hastling, United States
03.2023 - Current
- Managed Arms Room for 434th Chemical Company, overseeing gears, firearms, equipment, and ammunition.
- Purchased and managed inventory of gears and equipment to ensure operational readiness.
- Active duty (full-time) from March 2023 to November 2023. Reserve (part-time) from November 2023 to present.
Co-Founder
Eazy Rental
Portland, United States
12.2023 - 02.2026
- Established operational standards for check-in and check-out processes, ensuring seamless customer interactions and compliance with rental contracts.
- Recruited and trained staff, fostering a knowledgeable team to support business operations.
- Developed vehicle maintenance plans to ensure optimal performance.
- Manage auto care supply and vehicle parts.
- Partnered with friends to create business plan for rental car service, outlining operational strategies and market positioning.
Assistant General Manager
P.S Steak
Minneapolis, Minnesota
05.2024 - 11.2024
- Coordinated daily restaurant operations and optimized staff schedules.
- Monitored and upheld customer service standards to enhance guest satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with chefs to ensure menu quality and presentation standards.
- Executed administrative tasks, including filing paperwork and preparing documents, to support operational efficiency.
Restaurant Manager
Gyu Kaku Japanese BBQ
Minneapolis, United States
08.2021 - 01.2023
- Led upscale Japanese BBQ restaurant operations alongside general manager and kitchen manager, overseeing staff and service delivery
- $80k in weekly sales, 180 Seating Capacity, and Overseeing 46 total staff, 16 staff per shift
- Managed daily reporting and inventory processes to ensure operational efficiency
- Guided guests in cooking techniques and assisted with table-side meat preparation to enhance dining experience
- Serving for Private Lounge events, up to 8 times per month; Creation of large custom Drink Menus and Cocktails for events
- Following 2 weeks of training for BoH, assist kitchen when necessary; Primarily in Garnishing and Expediting
Restaurant Supervisor
La Haye Fine Dining
Ho Chi Minh City, Vietnam
07.2020 - 06.2021
- Led team of 4 servers, reconciling nightly sales reports and training new staff to ensure seamless operations.
- Resolved guest complaints promptly, improving overall dining experience and customer satisfaction.
- Achieved $8k in weekly sales by promoting fine dining concept with affordable dishes priced at $5-6.
Assistant Restaurant Manager
Topas Ecolodge Resort
Lao Cai, Vietnam
08.2019 - 04.2020
- Selected for internship role through business school program
- Responsible for Training and Inventory Management; Assist with Cocktail Menu Development
- Teaching staff members English and assisting with necessary translation with English speaking guests
Server, Bartender, Line Cook
Vatel Fine Dining Restaurant
Ho Chi Minh City, Vietnam
03.2017 - 01.2020
- Working here as a part of Vatel education.
- Vatel have me working here as a professional staff in the restaurant. Learn to do everything from bottom to the top also practice in every standard and basics thing in a Fine Dining Restaurant.
Receptionist
Liberty Central Saigon Centre
Ho Chi Minh City, Vietnam
05.2018 - 11.2018
- Working here as a part of Vatel education.
- Have a chance to internship in one of the Best 4 stars Hotel in Vietnam.
- Learn and practices every standard and steps as a Receptionist.
- Improve my English for communication, sale room, POS system, also practice in event holding.
Line Cook
Sixsenses Con Dao
Con Dao, Vietnam
09.2017 - 03.2018
- Working here as a part of Vatel education.
- Have a chance to internship in the Best 5 stars Resort in Vietnam.
- Learn and practice professional standard in Vietnamese By The Kitchen and By The Beach Restaurant.
- Gain more wine, spirit, food and beverage knowledge, food handling and cutlery and cooking skills.
Education
Bachelor of Science - International Tourism And Hotel Management
VATEL, Hotel & Tourism Business School
Ho Chi Minh City01-2020
Skills
- Inventory Management
- Operation Management
- Supply chain coordination
- Equipment management
- Customer Service
- Sales
- Staff training
- Leadership
- Problem solving
- Microsoft Office
- Effective communication
- Communication
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Assistant General Manager
P.S Steak
05.2024 - 11.2024
Co-Founder
Eazy Rental
12.2023 - 02.2026
Unit Supplies Specialist
Army National Guard
03.2023 - Current
Restaurant Manager
Gyu Kaku Japanese BBQ
08.2021 - 01.2023
Restaurant Supervisor
La Haye Fine Dining
07.2020 - 06.2021
Assistant Restaurant Manager
Topas Ecolodge Resort
08.2019 - 04.2020
Receptionist
Liberty Central Saigon Centre
05.2018 - 11.2018
Line Cook
Sixsenses Con Dao
09.2017 - 03.2018
Server, Bartender, Line Cook
Vatel Fine Dining Restaurant
03.2017 - 01.2020
Bachelor of Science - International Tourism And Hotel Management
VATEL, Hotel & Tourism Business School