Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tronia Smith

Tamarac,Florida

Summary

Administrative Coordinator with extensive experience at Nova Southeastern University, specializing in student engagement and operations management. Demonstrated ability to enhance departmental efficiency and streamline processes, resulting in increased student retention and satisfaction. Proficient in data analysis and Microsoft Excel, with a strong capacity for multitasking in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Administrative Coordinator 1

NSU - College of Computing & Engineering
3300 South University, FL
01.2018 - Current
  • Support directors and faculty in daily administrative operations and management of undergraduate/graduate programs, including coordination of room schedules.
  • Manage all main office operations of the department, including but not limited to OIIT work orders, room scheduling, and catering requests, Ariba Spend Management: travel requests, check requests, and reimbursements.
  • Contact via phone or email, CCE prospective students, new applicants, and current students regarding the status of their records.
  • Assist with data and analysis for student retention.
  • Assist departmental faculty in academic matters in such areas as reviewing academic records, change of grade forms, independent contracts, dissertation-related matters, international student issues, and course assignments.
  • Coordinate all academic advising for students and prospective students in the department.
  • Assemble data, prepare administrative reports, and handle communications for the department chair as requested.
  • Place work orders.
  • Request rooms for events.
  • Order office supplies and other supplies.
  • Assist in resolving problems and responding to questions concerning CCE departments.
  • Coordinate departmental information and processes with various campus departments.
  • Purge old student paper files to the paperless Record Retention System.
  • Schedule campus/phone appointments and tours.

Clerical 1

NSU-GSCIS
Davie, FL
01.2009 - 01.2018
  • Provide receptionist desk coverage and general clerical duties, such as taking messages for faculty and staff, while greeting and directing visitors.
  • Assist the Finance Department with processing employee tuition waivers, and special projects.
  • New employee setup: issue office/mailbox keys, assign room clearance, etc.
  • Astra Central room scheduling for various departments and user groups, including Alumni.
  • Manage all main office operations of the department, including, but not limited to, OIIT work orders, room scheduling, and Ariba Spend Management: travel requests, check requests, and reimbursements.
  • Oversees the distribution of U.S. Mail and packages to GSCIS faculty and staff.
  • Assists the Program Office during Cluster Sessions on an as-needed basis.
  • Assists the Marketing Department with counting inventory, and the preparation of specialty mail-outs on an as-needed basis.

Receptionist

NSU H. Wayne Huizenga School of Business
Davie, FL
01.2007 - 01.2009
  • Provide receptionist desk coverage and general clerical duties, such as taking phone and walk-in messages for faculty and staff, and greeting or directing visitors.
  • Record incoming packages, oversee the distribution of mail and packages to faculty and staff.
  • Greet and direct visitors to the appropriate offices, provide general assistance to students with directions to their classrooms, and answer routine questions.

Education

Some College (No Degree) - Early Childhood Care And Education

Fischler College of Education And Crimina Justice
Davie, FL

Skills

  • Student engagement
  • Effective communication
  • Conflict resolution
  • Inventory management
  • Business administration
  • Phone and email etiquette
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving abilities
  • Task prioritization
  • Problem-solving
  • Microsoft Excel
  • Operations management
  • Customer database systems
  • Office inventory management
  • Scheduling appointments
  • Office equipment operation
  • Event coordination
  • Multitasking and organization
  • MS office suite
  • Inventory control
  • Microsoft Access
  • Data retrieval systems
  • Office safety protocols

Affiliations

  • Team CCE Captain for over 8 years with the Broward County Annual Heart Walk (American Heart Association)
  • Fort Lauderdale Beach Sweep (Volunteer Cleanup,org)
  • 4Ocean (MyFortLauderdaleBeach.com)

Timeline

Administrative Coordinator 1

NSU - College of Computing & Engineering
01.2018 - Current

Clerical 1

NSU-GSCIS
01.2009 - 01.2018

Receptionist

NSU H. Wayne Huizenga School of Business
01.2007 - 01.2009

Some College (No Degree) - Early Childhood Care And Education

Fischler College of Education And Crimina Justice

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Tronia Smith