Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

T. ROSITA Howard

Sacramento

Summary

Dynamic professional with a proven track record at Western Dental, excelling in customer service and administrative efficiency. Recognized for enhancing operational workflows and maintaining meticulous records. Adept at time management and problem-solving, consistently delivering exceptional results while fostering collaboration across teams. Passionate about driving success and exceeding expectations in every role.

Overview

2020
2020
years of professional experience

Work History

Independant Contractor-delivery Driver

T. Rosita Howard
Sacramento
09.2016 - 02.2020
  • Collected payments for goods delivered or unloaded.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Drove trucks to and from job sites to deliver supplies.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Managed time effectively to meet tight delivery deadlines.
  • Delivered packages to customers in a timely and efficient manner.

Office Assistant

Hand Therapy Cert. Commision
Rancho Cordova
  • Reviewed and filed license applications to ensure regulatory compliance.
  • Executed mail orders with accuracy while maintaining organized records.
  • Performed basic office procedures to enhance daily operational efficiency.
  • Resolved customer complaints and addressed inquiries promptly.

Student Offices Assistant

Elk Grove Unified School District
Sacramento
  • Developed and organized teacher handbook for streamlined access to resources.
  • Coordinated and scheduled orientations to facilitate smooth onboarding process.
  • Executed filing, copying, faxing, and managed communications via emails and phone calls.
  • Prepared mailings to be distributed among current students informing them of any changes in policy or procedures.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Customer Representative

Adecco Employment Services
Sacramento
  • Performed detailed bookkeeping to support financial accuracy.
    Organized incoming and outgoing mail to enhance operational efficiency.
    Assessed applications to determine eligibility based on set standards.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Processed orders, forms and applications accurately.
  • Utilized computer systems to access account information, enter notes, and update status codes.
  • Facility maintenance tasks

Medical Receptionist

Western Dental
  • Clinical billing
  • Executed appointment scheduling and filing to enhance organizational efficiency.
  • Provided exceptional customer care to address inquiries and resolve issues promptly.and
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Processed patient payments and scanned identification and insurance cards.
  • Straightened up waiting room to maintain neat and organized space.

Office Assistant

Dept. Of Consumer Affairs
Sacramento
  • Managed daily office operations, improving filing system efficiency by 30%.
  • Coordinated with multiple departments to enhance communication and project efficiency.
  • Eagerly took on additional responsibilities, contributing to a 10% increase in overall office productivity.
  • Volunteered for client engagement projects, boosting team morale and client satisfaction.
  • Fostered strong relationships across teams to support project goals and deadlines.
  • Maintained error-free records through meticulous attention to detail.

Office Clerk

DMV
Sacramento
  • Streamlined file management, enhancing system efficiency by 20% at DMV.
  • Maintained error-free documentation, ensuring compliance with state regulations.
  • Partnered with team to revise workflow, increasing office productivity.
  • Implemented a new tracking system for incoming queries, reducing response times.
  • Expedited document processing, achieving a 15% boost in daily operations efficiency.

Call center Sup.

Preferred plumbing and drain
Sacramento
  • Enhanced call center operations by supervising team, boosting customer satisfaction and retention.
  • Oversaw daily call center activities, ensuring high accuracy and attention to customer details.
  • Led a team of call center agents, fostering a supportive environment that improved team morale.
  • Implemented new call handling strategies that decreased average call duration and increased efficiency.
  • Monitored call center metrics to identify trends and areas for improvement, enhancing overall performance.
  • Analyzed customer interaction data to develop strategies that reduced response times.

Sales clerk

Mervyn's
Sacramento
  • Assisted customers with purchases, leading to a noticeable increase in sales and customer satisfaction.
  • Enhanced team sales by providing top-tier customer service, boosting satisfaction.
  • Closely monitored inventory, ensuring availability of popular items, enhancing sales.
  • Eagerly assisted customers, significantly improving their shopping experience.
  • Streamlined store layout for enhanced customer flow, increasing sales efficiency.
  • Managed precise stock levels to prevent overstock and shortages, optimizing store operations.

Housekeeper

Canterbury inn
Sacramento
  • Maintained cleanliness across 50+ rooms daily, enhancing guest satisfaction and hygiene standards.
  • Implemented eco-friendly cleaning practices, reducing chemical use and supporting sustainability goals.
  • Eager to learn advanced sanitization protocols to ensure top health standards in hospitality settings.
  • Streamlined room servicing process, boosting efficiency and guest readiness.
  • Introduced a checklist system for room inspection, minimizing oversight and errors.
  • Reduced cleaning time by 20% through effective time management.

Laundry attendant

Radisson hotel
Sacramento
  • Managed laundry operations, ensuring 100% on-time delivery and service excellence.
  • Passionate about providing pristine laundry services, enhancing guest satisfaction.
  • Streamlined laundry processes, boosting operational efficiency and guest satisfaction.
  • Ensured detailed quality checks, maintaining high standards in laundry service.
  • Provided team support to enhance workflow and meet critical service deadlines.
  • Implemented eco-friendly washing techniques, reducing water usage by 10%.

Production attendant

Shari's berries
Sacramento
  • Increased production line efficiency by 15% through optimized task management.
  • Collaborated with team to streamline workflow, enhancing overall productivity.

Drive-Thru Cashier

McDonald's
Sacramento
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Received payment from customers and made change as needed.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Mail Clerk

West Sac warehouse
Sacramento
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

Cashier

Taco Bell
Sacramento
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Greeted customers promptly and responded to questions.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Caregiver certification - Mental Health & Pediatrics

Nevvon
Sacramento
04-2024

Certificate - Compliance & Caregiving

Nevvon
Sacramento, CA
03-2024

High School Diploma - Gen. Ed

Valley High School
Sacramento
06-1997

Skills

  • Collaboration and teamwork
  • Time management
  • Effective communication
  • Problem solving
  • Critical thinking
  • Customer service
  • Data entry accuracy
  • Record keeping
  • Multitasking Abilities

References

  • Christina Hernandez, IHSS, Shygyr1007@aol.com, 916-519-7608
  • Bailey Nelson, Preferred Plumbing and Drain, mr.bjnwww@outlook.com, 916-470-1734

Personal Information

Title: Office Admin

Timeline

Independant Contractor-delivery Driver

T. Rosita Howard
09.2016 - 02.2020

Office Assistant

Dept. Of Consumer Affairs

Office Clerk

DMV

Call center Sup.

Preferred plumbing and drain

Sales clerk

Mervyn's

Housekeeper

Canterbury inn

Laundry attendant

Radisson hotel

Production attendant

Shari's berries

Office Assistant

Hand Therapy Cert. Commision

Student Offices Assistant

Elk Grove Unified School District

Customer Representative

Adecco Employment Services

Medical Receptionist

Western Dental

Drive-Thru Cashier

McDonald's

Mail Clerk

West Sac warehouse

Cashier

Taco Bell

Caregiver certification - Mental Health & Pediatrics

Nevvon

Certificate - Compliance & Caregiving

Nevvon

High School Diploma - Gen. Ed

Valley High School

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