Trovella Ladd
Nashville,TN
Summary
Well-rounded [Job Title] possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. I have experience in a few of different categories . I'm willing to learn new ,different things. I've also been told that i;m very much of a people person I love to meet new people and just be full of life.
Overview
13
13
years of professional experience
Work History
Unarmed Security Guard
Securitas Security Services USA
Nashville, TN
09.2019 - 01.2024
- Investigated reported incidents to protect company assets.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Monitored security cameras to identify and respond to suspicious activity.
- Inspected buildings prior to opening hours in order to identify risks or potential hazards.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Cashier Team Lead
Burger King
Nashville, TN
07.2013 - 03.2019
- Monitored cashier performance, providing feedback as needed.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Managed scheduling, payroll, and time off requests for team members.
- Scanned items and checked pricing on cash register for accuracy.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Welcomed customers, offering assistance to help find store items.
Caregiver
Aid and Assist at Home
Nashville, TN
12.2012 - 06.2013
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Followed care plan and directions to administer medications.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Helped clients get in and out of beds and wheelchairs.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Recorded client status progress and challenges in logbooks and reports.
- Built strong and trusting rapport with clients and loved ones.
Clerical Associate
YMCA Fun
Nashville, TN
05.2011 - 08.2012
- Pulled files for staff, management and third-party requests.
- Performed periodic reviews of inactive files to determine if they should be discarded or kept in storage.
- Checked accuracy of documents before placing them in appropriate files.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
WA BASS
Nashville, TN08-2010
Skills
- Emergency Response
- Detainment
- Facility Security
- Office Administration
- File Organization
- Calendar Management
- Mail Sorting
- Customer Service
- Mail Handling
- Call Handling
- Clerical Support
- Flexible Schedule
- Cash Drawer Reconciliation
- Store Opening and Closing
- Positive Attitude
- Online Order Picking
- Shift Scheduling
- Adaptability and Dependability
- Team Leadership
- Retail Merchandising
- Cash Handling
- Safety Rules
References
References available upon request.
Timeline
Unarmed Security Guard
Securitas Security Services USA
09.2019 - 01.2024
Cashier Team Lead
Burger King
07.2013 - 03.2019
Caregiver
Aid and Assist at Home
12.2012 - 06.2013
Clerical Associate
YMCA Fun
05.2011 - 08.2012
High School Diploma -
WA BASS
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