Javier Roman
Dobbs Ferry,NY
Summary
Proven leader in guest satisfaction, I significantly enhanced guest experiences at GSS through personalized concierge services, skillful staff management, and efficient operation oversight. Highly skilled in property management and exceptional communication, my approach ensures outstanding guest relations and operational excellence, with a strong work ethic driving continuous improvement. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
13
13
years of professional experience
Work History
Lead Concierge
GSS
03.2024 - Current
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
Warehouse Supervisor
Otisville Multi Storehouse
01.2021 - 01.2024
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Volunteer Services
Volunteering
01.2012 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Education
No Degree - Social Sciences (105 Credits)
St. Thomas Aquinas College
New York, NY05.2021
Associate of Arts -
SUNY Sullivan
New York05.2018
GED -
Eastside House Settlement
The Bronx, NY08.1997
Skills
- Exceptional communication
- Guest Relations
- Task Delegation
- Strong Work Ethic
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Customer Service
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Lead Concierge
GSS
03.2024 - Current
Warehouse Supervisor
Otisville Multi Storehouse
01.2021 - 01.2024
Volunteer Services
Volunteering
01.2012 - 08.2018
No Degree - Social Sciences (105 Credits)
St. Thomas Aquinas College
Associate of Arts -
SUNY Sullivan
GED -
Eastside House Settlement
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