Trovice Frierson
MT. Juliet,TM
Summary
Adept at updating and maintaining customer relationships and management systems. Self-motivated team player with an analytical mindset. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 20 Plus years of service with Wells Fargo Bank.
Overview
24
24
years of professional experience
Work History
Business Relationship Support Specialist
Wells Fargo
Nashville, TN
05.2017 - Current
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and email.
- Accountable for complex portfolio of customers .
- Verify compliance and report identified issues for resolution.
- Interact with internal and External customers
- Exercise independent judgment while developing knowledge to understand function, policies, procedures, and compliance requirement
- Worked with Portfolio of 25 Plus Customers.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Carried out day-to-day duties accurately and efficiently
- Developed and maintained courteous and effective working relationships
- Maintained energy and enthusiasm in fast-paced environment
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting for Overdrafts.
Service Manager
Wells Fargo
, CA
05.2005 - 04.2017
- Managed opening and closing times for main branch
- Balanced daily cash deposits and bank vault inventory
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly.
- Efficiently assisted tellers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Lead Teller
Wells Fargo
08.2003 - 05.2005
- Managed opening and closing times for the main branch
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Processed cash withdrawals
- Trained employees on cash drawer operation
- Supplied tellers with coin and currency as needed
- Delivered prompt, accurate and excellent customer service
- Examined checks for identification and endorsement
- Entered member transaction data into the online banking software
- Security and audit procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with customers accounts.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Representative
Wells Fargo
Culver City, CA
05.2000 - 07.2003
- Responded to customer requests for products and services.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Exhibited high energy and professionalism when dealing with customers
Teller
Wells Fargo
Los Angeles, CA
10.1998 - 05.2000
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Biology
Long Beach City College
Long Beach, CAHigh School Diploma - General Education
Crenshaw High School
Los Angeles CASkills
- Exceptional customer service
- Strong sense of banking ethics
- Reliable
- Excellent communication skills
- Energetic
- Team player
- Strong work ethic
- Organized
- Online Systems
Timeline
Business Relationship Support Specialist
Wells Fargo
05.2017 - Current
Service Manager
Wells Fargo
05.2005 - 04.2017
Lead Teller
Wells Fargo
08.2003 - 05.2005
Customer Service Representative
Wells Fargo
05.2000 - 07.2003
Teller
Wells Fargo
10.1998 - 05.2000
Associate of Science - Biology
Long Beach City College
High School Diploma - General Education
Crenshaw High School
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