Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Troy Abraham II

Jacksonville,FL

Summary

Accomplished professional with a robust background in machine operation and customer support. Excelled in fostering teamwork, problem-solving, and maintaining high safety standards, leading to enhanced efficiency and customer satisfaction. Demonstrated proficiency in troubleshooting and effective communication, significantly reducing equipment downtime and improving client relationships.

Overview

12
years of professional experience

Work History

Amazon Zulu Logistix

AMZON AMXXL BOX TRUCK OPERATOR AND DA
09.2022 - 05.2024

Job overview

  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Performed inspections and routine maintenance on equipment.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Performed quality checks to identify finish discrepancies.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Coordinated with other departments to address production-related issues, fostering effective communication across teams.

Promaster Product Deliveries

Customer Support Specialist
11.2020 - 02.2022

Job overview

  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Southern Tankwash
Jacksonville , FL

Tank Cleaner
04.2019 - 02.2020

Job overview

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Pizza Hut
Jacksonville , Florida

Delivery Manage/ Shift Lead
02.2016 - 06.2020

Job overview

  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.

Education

Johnson C Smith University
Charlotte, NC

3 1/2 Years from Sports Therapy And Management

University Overview

Darlington High School
Darlington, SC

Diploma
06.1980

University Overview

Skills

  • Attention to Detail
  • Problem-Solving
  • Teamwork and Collaboration
  • Troubleshooting
  • Machine Operation
  • Efficient multitasking
  • Effective Communication

Timeline

AMZON AMXXL BOX TRUCK OPERATOR AND DA
Amazon Zulu Logistix
09.2022 - 05.2024
Customer Support Specialist
Promaster Product Deliveries
11.2020 - 02.2022
Tank Cleaner
Southern Tankwash
04.2019 - 02.2020
Delivery Manage/ Shift Lead
Pizza Hut
02.2016 - 06.2020
Johnson C Smith University
3 1/2 Years from Sports Therapy And Management
Darlington High School
Diploma
Troy Abraham II