Troy A. Jones
Douglasville,GA
Summary
Organized financial professional aiming to fulfill Relationship Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
8
8
years of professional experience
Work History
Personal Banker
Wells Fargo
11.2023 - Current
- Assisted customers using the Wells Fargo behavior framework and discover needs tool to identify our customer's financial goals and introduced them to products that are suitable for them.
- Created and built relationships with affluent customers and referred them to other Wells Fargo affiliates to address more complex needs and to provide relationship-based services in conjunction with their assets with Wells Fargo.
- Abided by branch operational standards and ethical guidelines to minimize risk and loss exposure to the branch.
- Performed opening and closing procedures, cash shipment, transaction approvals and other operational tasks in the branch when needed.
- Performed notary services for customers and other bankers when needed.
- Promoted financial products by maintaining excellent service offering advice and guidance.
Property Manager
Public Storage
08.2022 - 10.2023
- Oversaw the daily operations of the storage facility while upholding and enforcing the company's standards, policies, and practices.
- Maintained property rentals by advertising and filling vacancies, enforcing leases, and maintaining and securing premises.
- Maintained the property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and requesting repairs (if needed), contacted landscaping and snow removal services when necessary.
- Conducted company mandated inventory procedures to ensure an accurate count of all merchandise and office materials.
Project Manager/Sales Representative
Bravo Fence Company
04.2021 - 07.2022
- Consistently met or surpassed the company's required $80,000 sales quota every month.
- Provided excellent customer service by communicating and establishing relationships with potential retail and commercial clients.
- Negotiated on behalf of the customer with upper management to provide services that would be within their budget.
- Used PowerPoint presentations to create sales pitches for customers using design tools in conjunction with sketches, physical mockups and measurements.
Director of Sales/ Project Manager
Weaver Landscape LLC
02.2022 - 06.2022
- Coordinated with CEO to expand the company's sales team from two sales representatives to six, while enforcing a realistic sales goals and targets for all sales representatives.
- Met with retail and commercial clients to address landscaping needs.
- Oversaw the daily operations of the sales team which included creating appointment schedules, addressing logistical problems with materials, and finding solutions to customer complaints.
- Provided educational training to all employees about the company's products and services.
- Increased the company's gross profit by 35% during tenure.
IT Help Desk
Cobb County School District
01.2022 - 03.2022
- Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Responded to requests for technical assistance in person, via phone, chat or email.
- Diagnosed and resolved technical hardware and software issues.
Store Manager / Service Manager
Mavis Discount Tire
10.2017 - 04.2020
- Oversaw daily operations, remedy customer complaints promptly, and ensured customer satisfaction metrics are met.
- Consistently met weekly and monthly key point indicators (KPIs) and required sales quotas.
- Facilitated and conducted technical training and sent employees to appropriate training seminars as needed. Ensured that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Completed monthly mandated inventory checks to ensue the accuracy of all tires and materials that were used and stocked.
Education
B.A. - Business Administration/Management
Georgia Highlands College
01.2025
A.S - Computer and Information Science
Georgia Highlands College
01.2022
Skills
- Strong attention to detail
- Clear and concise communication
- Good mathematical and analysis skills
- In-depth understanding of banking services
- Ability to use banking and financial programs
- Great customer service skills
- Problem-solving and critical-thinking skills
- Ability to find upselling opportunities
- Financial advisement
- Fraud prevention
- Banking policies and procedures
- Regulatory compliance
Accomplishments
-Achieved over $1.2 million in loan volume for 2024 calendar year.
- Closed 10 Home mortgage referrals, 4 merchant service referrals, 3 Financial Advisor referrals and a minimum of 30 credit cards and loan applications for 2024 calendar year
Timeline
Personal Banker
Wells Fargo
11.2023 - Current
Property Manager
Public Storage
08.2022 - 10.2023
Director of Sales/ Project Manager
Weaver Landscape LLC
02.2022 - 06.2022
IT Help Desk
Cobb County School District
01.2022 - 03.2022
Project Manager/Sales Representative
Bravo Fence Company
04.2021 - 07.2022
Store Manager / Service Manager
Mavis Discount Tire
10.2017 - 04.2020
B.A. - Business Administration/Management
Georgia Highlands College
A.S - Computer and Information Science
Georgia Highlands College
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