Hi, I’m
Troy Albright
Grand Rapids,MI
Summary
Dynamic Transmission Rebuilder with extensive experience at Valley Truck Parts, recognized for exceptional customer service and technical expertise. Proven ability to diagnose complex issues and streamline rebuilding processes, enhancing efficiency and client satisfaction. Strong problem-solving skills and meticulous attention to detail ensure high-quality results and foster lasting client relationships.
Overview
4
years of professional experience
Work History
Valley Truck Parts
Transmission Rebuilder
07.2022 - Current
Job overview
- Achieved consistent positive feedback from clients due to exceptional technical skills combined with outstanding customer service abilities.
- Assisted customers with selecting appropriate services based on their needs, fostering trust and loyalty through transparent communication.
- Mentored junior technicians, sharing expertise in transmission rebuilding techniques and best practices.
- Diagnosed complex transmission issues accurately, reducing repeat repairs and ensuring customer satisfaction.
- Provided clear and concise instructions to clients regarding post-rebuild care and maintenance, prolonging the life of their transmissions.
- Enhanced customer satisfaction with timely completion of transmission rebuilds and clear communication regarding project status.
- Conducted thorough road tests following completion of rebuilds to ensure optimal functionality before returning vehicles to clients'' possession.
- Prioritized safety by adhering to all company guidelines and OSHA regulations when performing tasks related to transmission rebuilding.
- Stayed up-to-date with industry advancements, incorporating new tools and methods into daily tasks for improved performance.
- Reduced downtime during the rebuild process through proactive equipment maintenance checks.
- Played a crucial role in maintaining a clean and organized work environment, contributing to overall shop productivity.
- Improved transmission rebuild quality by implementing strict quality control measures and thorough inspections.
- Established a reputation for meticulous attention to detail, resulting in high-quality rebuilds that exceeded client expectations.
- Collaborated with team members to ensure seamless workflow and consistent results in transmission rebuilding projects.
- Contributed to team success through collaborative problem-solving sessions, addressing complex transmission issues together.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Repaired and replaced worn and damaged components.
Weller Reman Center
Transmission Rebuilder
08.2021 - 06.2022
Job overview
- Developed a strong knowledge of various transmission types, enabling accurate diagnosis and effective repairs.
- Streamlined the rebuilding process for increased efficiency and reduced turnaround time.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Mentored junior technicians, sharing expertise in transmission rebuilding techniques and best practices.
- Prioritized safety by adhering to all company guidelines and OSHA regulations when performing tasks related to transmission rebuilding.
- Stayed up-to-date with industry advancements, incorporating new tools and methods into daily tasks for improved performance.
- Reduced downtime during the rebuild process through proactive equipment maintenance checks.
Education
Godwin Heights High SchoolGrand Rapids, MI
Diploma from General Studies
05.2002
Skills
- Power tool operation
- Pressure testing
- Hand tool expertise
- Mechanical troubleshooting
- Precision measurement
- Electrical systems
- Differential repair
- Seal replacement
- Transmission diagnosis
- Transmission assembly
- Preventative maintenance
- Strong work ethic
- Customer service
- Changing tires
- Changing oil
- Problem-solving
- Time management
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing parts
- Brake systems
- Replacing filters
- Parts replacement
- Troubleshooting skills
- Team collaboration
- Preventive maintenance services
- Safety protocols and procedures
- Transmissions
- Verbal and written communication
- Safety awareness
- Heavy lifting
- Installing equipment
- Relationship building
- Flexible schedule
- Work Planning and Prioritization
- Purchasing parts and inventory
- Physical stamina
- Ordering supplies
Timeline
Transmission Rebuilder
Valley Truck Parts
07.2022 - Current
Transmission Rebuilder
Weller Reman Center
08.2021 - 06.2022
Godwin Heights High School
Diploma from General Studies
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