Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Alexander

Las Vegas,NV

Summary

Accomplished professional with a proven track record at Southwest Airlines, excelling in customer service and emergency procedures. Demonstrated adaptability and a strong work ethic through exceptional in-flight service and effective management of high-volume customer interactions. Achieved notable satisfaction levels by prioritizing safety and leveraging verbal communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking Enthusiastic Training Facilitator dedicated to helping New Hire Canidates become successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring 17 years of experience to a challenging new role.

Overview

18
18
years of professional experience

Work History

Flight Attendant

Southwest Airlines
08.2023 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Customer Representative

Southwest Airlines
03.2007 - 07.2023
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.

Education

High School Diploma -

Memorial High School
Victoria, TX
05.2006

Skills

  • Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Professional Appearance
  • Verbal and written communication
  • Safety Procedures
  • Public Speaking
  • Emergency Procedures
  • Cultural Awareness

Timeline

Flight Attendant

Southwest Airlines
08.2023 - Current

Customer Representative

Southwest Airlines
03.2007 - 07.2023

High School Diploma -

Memorial High School
Troy Alexander