Troy Allen
Edcouch,TX
Summary
Accomplished General Manager at Delta Lake Irrigation District, adept in team leadership and budgeting strategies. Proven track record of enhancing operational efficiency and maximizing customer satisfaction. Skilled in negotiation and team building, consistently achieving organizational goals through strategic planning and effective cost control.
Overview
41
41
years of professional experience
Work History
General Manager
Delta Lake Irrigation District
Edcouch, TX
08.2003 - Current
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Operations Manager
Harlingen Irrigation District
Harlingen , TX
08.1988 - 08.2003
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enforced federal, state, local and company rules for safety and operations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Performed cost analysis for various projects to determine budget requirements.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Tracked and replenished inventory to maintain par levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Addressed customer concerns with suitable solutions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed day-to-day duties accurately and efficiently.
Store Manager
MAR Plastic Pipe Company
Harlingen, TX
05.1984 - 08.1988
- Monitored inventory levels and placed orders to restock shelves.
- Planned special promotions or discounts based on market trends.
- Formed and sustained strategic relationships with clients.
- Developed strategies to maximize sales and profitability.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented efficient systems for tracking stock movement.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed relationships with suppliers to negotiate better prices.
Education
Some College (No Degree) - Business Administration
Texas State Technical College
Harlingen, TXSkills
- Team leadership
- Training and development
- Profit generation
- Customer relationship management
- Team building
- Budgeting and cost control strategies
- Budget coordination
- Time management
- Purchasing and planning
- Leadership and team building
- Contract negotiations
- Negotiation skills
- Budget administration
- Budget analysis
Timeline
General Manager
Delta Lake Irrigation District
08.2003 - Current
Operations Manager
Harlingen Irrigation District
08.1988 - 08.2003
Store Manager
MAR Plastic Pipe Company
05.1984 - 08.1988
Some College (No Degree) - Business Administration
Texas State Technical College
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