TROY BAIRD
Joliet,IL
Summary
Experienced in overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Strong background in strategic planning, resource management, and client relations. Optimizes operational performance for maximum efficiency.
Overview
12
12
years of professional experience
Work History
OPERATIONS MANAGER - SENIOR PAYROLL ADMINISTRATOR
TRANSFORCE INC.
12.2020 - 02.2024
- Managed day-to-day operations
- Hired and developed multi-state operations, recruiting, and payroll teams
- Prospected and maintained strong client relationships to stimulate sales growth and brand awareness
- Identified new and alternative business opportunities
- Met with new and existing clients to assess their needs / satisfaction and offer staffing solutions
- Negotiated rates and product solutions such as Temp to perm, flex, and dedicated staffing
- Identified operational bottlenecks and trends to optimize recruiting and retention
- Developing and accessing KPIs, along with coaching and developing staff
- Partnered with cross-functional teams on strategic business plans and policies
- Developed and implemented new payroll and invoicing processes, improving accuracy and reducing labor hours
- Managed employee files in HRIS system along with client's compliance records
- Processing payroll (Paylocity) and invoice units based on contractual requirements while meeting strict deadlines
- Resolved any invoicing concerns
- Auditing branch Information Management files, employee / customer rates, system matches, and client status changes
- Processing termination, child support orders, and other inquiries
OPERATIONS SUPERVISOR
TRANSFORCE INC.
12.2020 - 02.2022
- Supervising up to 90 employees
- Maintaining employee's FMCSA records stay current
- Scheduling and executing Random and Accident based drug screenings
- Emergency conflict resolution during and after hours
- Payroll practices that include collection of hours from employees and customers, being well versed in contract terms for all active accounts, and data entry
- Scheduling time off for employees and assigning coverage
- Building and maintaining strong employee and customer relationships
- Negotiating contract terms with existing customers upon renewal and in situations to better accommodate their needs
- Collection of past due invoices
- Creating, counseling, and implementation of branch initiatives to drive business goals
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Established and monitored KPIs to optimize company performance
- Implemented process improvement strategies to reduce costs and improve efficiency
- Resolved conflicts between employees and departments
HIGH-SPEED OPERATOR - UTILITY SUPERVISOR
GRIFFITH FOODS
02.2012 - 12.2020
- Supervised the packaging department consisting of 15 employees
- Inspect product quality, manufacturing process compliance, and critical control point performance
- Producing in a timely manner in order to meet current demands
- Training new employees on Standard Operating Procedures (SOP), Good Manufacturing Practices (GMP), and Personal Protective Equipment (PPE)
- Maintaining a clean and safe work environment in accordance with company protocols
- Resolved complex technical issues quickly utilizing advanced problem-solving skills
- Implemented process improvements that resulted in increased efficiency and cost savings
Education
ASSOCIATE IN APPLIED SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT
JOLIET JUNIOR COLLEGE
01.2026
Skills
- Operational Management
- Client Relationship Management
- Team leadership
- Analytical Problem-Solving
- Workplace Relationship Management
- Sales territory growth
- Strategic Decision-Making
- Process Optimization
Timeline
OPERATIONS MANAGER - SENIOR PAYROLL ADMINISTRATOR
TRANSFORCE INC.
12.2020 - 02.2024
OPERATIONS SUPERVISOR
TRANSFORCE INC.
12.2020 - 02.2022
HIGH-SPEED OPERATOR - UTILITY SUPERVISOR
GRIFFITH FOODS
02.2012 - 12.2020
ASSOCIATE IN APPLIED SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT
JOLIET JUNIOR COLLEGE
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