Summary
Overview
Work History
Education
Skills
Timeline
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Troy Barrilleaux

Senior Regional Field Service Manager
Las Vegas,NV

Summary

Senior Field Service Manager with 20+ years of expertise in medical device industry leadership. Key architect of a nationwide field service team's decentralized management and training infrastructure, driving operational efficiency and team performance. Currently selected for the corporate High Potential growth program, demonstrating exceptional leadership potential. Proven track record of cross-functional collaboration, translating strategic initiatives into measurable results through dynamic communication and proactive problem-solving. Industry conference speaker with a passion for mentoring emerging talent and advancing organizational excellence.

Overview

29
29
years of professional experience
1
1
year of post-secondary education

Work History

Senior Regional Field Service Manager

Neuronetics, Inc.
06.2021 - Current
  • Manages Field Service operations and a team of Field Service Engineers across the western United States, including Hawaii and Alaska
  • Oversees and conducts training, coaching, and development of new and existing Field Service Engineers
  • Provides detailed analysis of department metric data to the Executive Leadership Team
  • Continuously seeks new technologies and resources to grow and develop the department, meeting organizational objectives and providing world-class customer service in a rapidly growing industry

Senior Field Service Engineer

Neuronetics, Inc.
04.2009 - 06.2021
  • Led the western half of the US Field Service team in the absence of a regional Western Field Service Manager, ensuring operational efficiency and productivity
  • Contributed to strategic planning of the field service organization by implementing new technology and initiatives, resulting in increased efficiency and cost savings
  • Developed and implemented a communication and knowledge distribution system utilized by national field service and technical support teams
  • Conducted training for new field service hires and provided upper-level troubleshooting support
  • Managed a team of 10 Japanese FSEs during the installation of 62 NeuroStars in Shinjuku, Japan, leading to the successful opening of the largest NeuroStar TMS clinic globally
  • Pioneered the Field Engineer position within the company, servicing half of the country with exceptional technical expertise and customer service

Financial Advisor

Financial Compass Investment Services
09.2006 - 04.2009
  • Successfully delivered financial solutions to clients resulting in over $1,000,000 in production during first year of employment
  • Led and supervised a team of 5 employees in various roles, such as customer service and marketing
  • Presented before large audiences on multiple occasions regarding retirement planning and financial responsibility
  • Co-hosted a weekly live talk radio show focusing on financial topics

Senior Field Systems Engineer

bioMérieux
09.2000 - 09.2006
  • Helped with the establishment and execution of the Senior FSE mentoring program to guide and mentor incoming FSEs
  • Provided advanced troubleshooting assistance to junior FSEs across 10 distinct medical device lines
  • Installed and managed a diverse range of medical diagnostic equipment, encompassing Microbiology, Infectious Disease, Automated Pi-petting, Coagulation, and Molecular Diagnostics
  • Was part of a team of 8 field service engineers in the Western territory, leading to exceptional region-wide metrics in PM completion times, inventory reconciliation, and customer satisfaction survey scores

Sergeant

United States Marine Corps
10.1995 - 09.2000
  • Managed 8 direct reports and 30 indirect reports while serving as platoon Technical Chief resulting in several personal military awards
  • Maintained and supported the combat-readiness of communication equipment on 30 amphibious assault vehicles and their supportive equipment

Education

Electronics Certification -

Marine Corps Communication Electronics School
01.1996 - 11.1996

Skills

Leadership and team building

Timeline

Senior Regional Field Service Manager

Neuronetics, Inc.
06.2021 - Current

Senior Field Service Engineer

Neuronetics, Inc.
04.2009 - 06.2021

Financial Advisor

Financial Compass Investment Services
09.2006 - 04.2009

Senior Field Systems Engineer

bioMérieux
09.2000 - 09.2006

Electronics Certification -

Marine Corps Communication Electronics School
01.1996 - 11.1996

Sergeant

United States Marine Corps
10.1995 - 09.2000

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Troy BarrilleauxSenior Regional Field Service Manager