TROY D BAXTER

Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity. Maintained confidentiality of patient finances, records, and health statuses. Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities. Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes. Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies. Assisted with day-to-day operations, working efficiently and productively with all team members. Demonstrated strong organizational and time management skills while managing multiple projects.

Met customer call guidelines for service levels, call-handle time, and productivity. Implemented and developed customer service training processes. Proven ability to learn quickly and adapt to new situations. Managed stressful situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Provided coaching and mentoring to new hires, contributing to their successful integration.

Fostered a customer-centric culture within teams by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with client

Worked effectively in fast-paced environments. Proven ability to learn quickly and adapt to new situations. Used critical thinking to break down problems, evaluate solutions, and make decisions. Gained extensive knowledge in data entry, analysis, and reporting.

Empowered team members by delegating responsibilities according to individual strengths and areas of expertise. Promoted high standards through personal example to help each member understand expected behaviors and standards. Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics. Provided ongoing support to direct reports, addressing concerns or questions promptly so employees could remain focused on their tasks. Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly. Mentored and guided employees to foster proper completion of assigned duties. Supervised team members to confirm compliance with set procedures and quality requirements. Managed conflict resolution among team members, fostering a positive and collaborative work environment. Strengthened communication skills through regular interactions with others.

Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Awarded for” Excellence in Customer Service” in assisting small business clients with money management issues to minimize financial risks. Provided excellent customer service and accurately responded to client inquiries which resulted in increased client retention and referrals. Scheduled and processed quarterly and year-end adjustments (940s and 941s), reports, and W-2s. Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis. Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients. Provided valuable input during team meetings, resulting in new opportunities for growth and development within the organization.