Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Troy Benson

Hutchinson,MN

Summary

Dynamic Estimator and Customer Service Representative with proven expertise at ABC Supply in cost estimation and material takeoffs. Recognized for enhancing customer loyalty through empathetic service and tailored recommendations. Proficient in estimating software, demonstrating strong multitasking abilities to deliver accurate and timely project estimates.

Dedicated Customer Service professional with knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

42
42
years of professional experience

Work History

Estimator/Customer Service Representative

ABC Supply
03.2008 - 01.2025
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Inside Sales/Project Estimator

Norandex Building Materials
03.2005 - 12.2007
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Prepared material orders to complete projects on time and within budget.

Warehouse Worker/Delivery Driver

Hennen Furniture
03.1997 - 03.2005
  • Consistently lifted materials weighing as much as 40 pounds.
  • Maintained clean workspaces by enforcing housekeeping guidelines for storage areas, dock bays, and loading zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Achieved timely delivery of orders using effective time management strategies.
  • Increased accuracy of inventory records through documentation and regular audits.
  • Assisted in receiving, stocking and distribution of merchandise.

Sales Associate

Fitzloff Hardware
05.1995 - 03.1997
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cook/Event Caterer

Red's Cafe and Catering
05.1983 - 05.1995
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.

Education

Business Management

Brown Institute
Minneapolis, MN
05-1989

Skills

  • Cost estimation
  • Material takeoffs
  • Estimate preparation
  • Estimating software
  • Multitasking Abilities
  • Professionalism
  • Product knowledge

Interests

In my spare time I enjoy the outdoors working in the yard, or just going for a walk Avid Twins, and Gopher sports fan I also enjoy traveling and spending time with family and friends

Timeline

Estimator/Customer Service Representative

ABC Supply
03.2008 - 01.2025

Inside Sales/Project Estimator

Norandex Building Materials
03.2005 - 12.2007

Warehouse Worker/Delivery Driver

Hennen Furniture
03.1997 - 03.2005

Sales Associate

Fitzloff Hardware
05.1995 - 03.1997

Cook/Event Caterer

Red's Cafe and Catering
05.1983 - 05.1995

Business Management

Brown Institute

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Troy Benson