Troy Berry
Summary
Experienced in maintaining secure and safe environments within mental health care settings. Possess deep understanding of security protocols and patient care requirements. Demonstrates knowledge and expertise in effectively handling challenging situations and navigating difficult scenarios. Utilizes strong communication and crisis management skills to ensure a balanced approach to safety and support, creating an environment that promotes both security and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Usher
Paramount Theater
Oakland, CA
02.2021 - Current
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Assisted patrons with seating by giving directions and lighting paths.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Participated actively in pre-show briefings so as always to be informed about necessary details relevant to an upcoming show.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
Recovery Coach
Crestwood Behavioral Health
Vallejo, CA
10.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
- Provided crisis intervention services when necessary
- Contributed to a supportive therapeutic environment
- Observed and monitored client behavior and responses to treatment.
- Assisted with co-facilitating selected aspects of group therapy sessions
- Provide support and encouragement to group therapy participants
- Maintained patient confidentiality and complied with HIPAA regulations.
Lube Technician
SpeeDee Oil Change & Auto Service
Vallejo, CA
08.2022 - 10.2023
- Performs oil changes / tire repair / installation and lubrication service for member and nonmember vehicles
- Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Greeted customers and answered questions about oil changes and other services.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
Water Maintenance Technician
City of Vallejo
Vallejo, CA
11.2022 - 06.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Order Fulfillment Associate
Neighborhood Walmart
Vallejo, CA
02.2022 - 06.2022
- Followed procedures at all times for personal and team safety.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes and containers with accurate order information to minimize shipping errors.
Amazon Delivery Driver
Amazon DSP
American Canyon, CA
09.2021 - 02.2022
- Delivered packages to customer and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, and vendors.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Maintained clean and safe vehicle, contributing to positive image of company.
Cashier
Six Flags Discovery Kingdom
Vallejo, CA
06.2021 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Plumbing Associate / Order Fulfillment
The Home Depot
Chalmette, LA
03.2020 - 04.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Contributed to a safe work environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Supported team productivity by collaborating on tasks, such as order picking and replenishing stock levels.
- Scanned, recorded and verified received inventory during regular shipments.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Housekeeper
Jefferson Health Care Center
New Orleans, LA
02.2019 - 09.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Adhered to professional house cleaning checklist.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
Psychology -
Napa Valley College
03-2024
High School Diploma -
John Ehret High School
05.2017
Skills
- Effective patience and team collaboration
- Reliability and punctuality
- Maintains composure in stressful situations
- Safety awareness
- Commitment to reliability
- Customer relations
- Effective verbal communication
- Professional appearance
Certification
Machinery Lubrication Technician
Forklift Certified
CPR Certified
Languages
English
Timeline
Recovery Coach
Crestwood Behavioral Health
10.2023 - 02.2025
Water Maintenance Technician
City of Vallejo
11.2022 - 06.2023
Lube Technician
SpeeDee Oil Change & Auto Service
08.2022 - 10.2023
Order Fulfillment Associate
Neighborhood Walmart
02.2022 - 06.2022
Amazon Delivery Driver
Amazon DSP
09.2021 - 02.2022
Cashier
Six Flags Discovery Kingdom
06.2021 - 08.2021
Usher
Paramount Theater
02.2021 - Current
Plumbing Associate / Order Fulfillment
The Home Depot
03.2020 - 04.2021
Housekeeper
Jefferson Health Care Center
02.2019 - 09.2019
Psychology -
Napa Valley College
High School Diploma -
John Ehret High School