Troy Bottleson
Gerber,CA
Summary
Customer-focused professional skilled in technical support and networking fundamentals, including TCP/IP and Wireshark. Proven ability in software troubleshooting, data entry, and documentation, with knowledge of Python and C++. Effective communicator in both technical and non-technical environments, adept at applying critical thinking to resolve issues efficiently. Seeking entry-level IT or support role to leverage these skills.
Overview
11
11
years of professional experience
Work History
Line Haul Driver
Oak Harbor Freight Lines Inc.
07.2022 - Current
- Conducted thorough pre-trip inspections to verify vehicle safety and regulatory compliance.
- Utilized advanced knowledge of DOT regulations to ensure adherence during transport and roadside inspections.
- Managed transportation documentation for accurate recording of pickups, deliveries, and transit incidents.
- Adapted to changing conditions during transit to uphold safety and efficiency in unforeseen challenges.
Line Haul Truck Driver
USF Reddaway
03.2019 - 06.2022
- Conducted thorough pre-trip inspections, identifying potential issues before they escalated into costly repairs or accidents.
- Maintained accurate logbooks and documentation for regulatory compliance, preventing fines and ensuring operational integrity.
- Executed defensive driving strategies that minimized accident risks, contributing to a safer driving environment throughout my tenure.
- Navigated complex weather conditions and road hazards with skill, ensuring timely deliveries while minimizing risks.
- Demonstrated adaptability in handling last-minute changes to routes or schedules due to unforeseen circumstances while still meeting client expectations consistently.
- Cultivated relationships with fellow drivers through sharing tips, knowledge, and experiences, enhancing teamwork and operational efficiency.
Direct Care Provider
Mason's Residential Homes
04.2017 - 06.2019
- Advocated for patients' rights, ensuring their preferences and needs were prioritized during medical appointments and care team meetings.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Supported patients with housekeeping and grooming to enhance their daily living conditions.
- Facilitated home management through meal preparation, grocery shopping, and routine cleaning, promoting a safe and healthy environment.
- Arranged transportation and accompanied patients to doctors' offices and errands.
Maintenance/Front Desk Receptionist
Ukiah Self Storage
09.2015 - 02.2017
- Streamlined office workflow by supporting administrative tasks including filing, data entry, and document preparation.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues promptly and communicated escalations to supervisor for timely intervention.
- Maintained grounds through regular repairs and cleaning to ensure a welcoming environment.
Laborer
California Conservation Corps
02.2015 - 09.2015
- Enhanced skill set by actively learning new techniques, tools, and equipment for laborer tasks.
- Facilitated project completion by following supervisor instructions and adapting to shifting priorities.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Maintained safety compliance through regular inspections of tools and equipment, promptly reporting issues.
- Used a variety of hand and power tools to complete tasks.
- Performed cleaning and maintenance on tools, equipment, and worksites to ensure optimal functionality.
Education
Associates in Science For Transfer - Computer Science
Golden West College
Huntington Beach, CA10-2025
Skills
- Customer Service
- Time Management
- Problem Solving
- Documentation Skills
- Communication skills
- Critical Thinking
- Network Troubleshooting
- TCP/IP
- Software troubleshooting
- Data Entry
- Object-Oriented Programming (OOP)
- Wireshark
- C
- Python
Hobbies
Hobbies include practicing computer programming, mathematics, learning, gardening, and spending time with family.
Timeline
Line Haul Driver
Oak Harbor Freight Lines Inc.
07.2022 - Current
Line Haul Truck Driver
USF Reddaway
03.2019 - 06.2022
Direct Care Provider
Mason's Residential Homes
04.2017 - 06.2019
Maintenance/Front Desk Receptionist
Ukiah Self Storage
09.2015 - 02.2017
Laborer
California Conservation Corps
02.2015 - 09.2015
Associates in Science For Transfer - Computer Science
Golden West College