Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Troy Bowman

Esparto,CA

Summary

Adept at elevating customer experiences and streamlining operations, I significantly boosted customer loyalty and operational efficiency at Dollar General. My expertise spans across customer service management and cash handling accuracy, complemented by a strong work ethic and integrity. I excel in staff oversight and inventory monitoring, ensuring both customer satisfaction and meticulous financial transactions.

Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.

Offering dependable and positive attitude, ready to learn and grow in retail environment. Brings ability to grasp new concepts quickly and apply basic cash handling and customer service skills to daily tasks. Ready to use and develop organizational and problem-solving skills in any role.

Overview

4
4
years of professional experience

Work History

PT Keyholder

Dollar General
08.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored inventory levels to identify items needing restocking.
  • Collaborated with team members to create appealing product displays.
  • Ensured accuracy in all transactions by meticulously following company policies and procedures regarding cash handling.
  • Supported fellow team members through efficient communication, collaboration, and problem-solving techniques.
  • Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
  • Trained new employees in cash handling, register operation, and company policies ensuring continuity of service standards.
  • Facilitated smooth shift changes by accurately documenting transaction data and maintaining organized records for the next cashier.
  • Took initiative in restocking shelves and maintaining up-to-date product displays contributing to an organized and visually appealing store environment.
  • Increased efficiency within the closing process by implementing streamlined procedures for end-of-day tasks such as drawer balancing, report generation, and deposit preparation.
  • Regularly exceeded company expectations for speed of service without compromising accuracy or customer satisfaction levels.
  • Developed rapport with regular customers resulting in increased repeat business due to exceptional customer service provision.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Service Crew Member

Taco Bell
09.2021 - 10.2022
  • Assisted customers with menu selections and answered questions about food items.
  • Responded to customer complaints and promptley resolved issues to ensure satisfaction.
  • Prepared and promptly served food and beverages to customers.
  • Handled cash and processed transactions accurately at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept customers and crew areas organized.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Reduced discrepancies in cash handling by implementing strict cash management procedures.
  • Quick and efficient within a fast-paced work environment

Cart Attendant

Davis Golf Course
03.2021 - 04.2021
  • Cleared parking lot of litter and foreign debris.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
  • Periodically disinfected golf carts preventing spread of disease.
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
  • Responded promptly to customer inquiries or concerns regarding golf cart services, resolving issues professionally and efficiently.
  • Streamlined golf cart inventory tracking for improved availability and reduced downtime.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Periodically disinfected carts preventing spread of disease.
  • Improved customer satisfaction by providing exceptional service and assistance to golfers.
  • Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
  • Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Used our ball picker and range cart to recover range balls.

Skills

  • Customer service

  • Cash handling accuracy

  • Store maintenance

  • Customer service management

  • Bank deposits

  • Staff oversight

  • Daily reporting

  • Retail knowledge

  • Inventory monitoring

  • Exceptional customer service

  • Work ethic and integrity

  • Interior and exterior cleaning

Languages

English
Native or Bilingual

Timeline

PT Keyholder

Dollar General
08.2024 - Current

Service Crew Member

Taco Bell
09.2021 - 10.2022

Cart Attendant

Davis Golf Course
03.2021 - 04.2021

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Troy Bowman