Troy Buczinski
Office Administrator
Spring Hill,KS
Summary
Dedicated, accomplished, proven business professional and U.S. Air Force veteran with a demonstrated track record spanning military service, corporate settings, and successful self-employment ventures. Proficient in rapidly mastering technology, often through self-directed learning. Known for my diplomatic and tactful approach, I have excelled as an office manager, skillfully coordinating administrative functions, and overseeing daily operations including all financials associated with the office. Experienced in managing sensitive and confidential information, able to deliver accurate and timely reports, adhering to stringent state and federal guidelines. My extensive background includes engaging with senior leadership in both military and corporate environments, with notable interactions with Senate and Congressional offices, showcasing a strong capacity for effective leadership and communication. Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
34
34
years of professional experience
Work History
Market Center Administrator
Keller Williams Legacy Partners
Shawnee, KS
2021.03 - 2023.12
- Oversaw daily operations in the real estate office, managed office systems, handled administrative tasks, and supported agents.
- Coordinated events, maintained databases, and facilitated communication between staff and agents.
- Administered all office financial tasks, including budget tracking, expense management, payroll, monthly reconciliation, ensuring compliance with company policies, and reporting to the state when necessary. Fostered positive office culture, assisted in training new personnel, and contributed to overall efficiency and success of the office.
Market Center Technology Trainer
Keller Williams Realty Diamond Partners
Olathe, KS
2018.03 - 2021.03
- Provided tech training and support to office Leadership, Associate Leadership Council, and Agents, emphasizing the value proposition of Keller Williams (KW) Technology.
- Supported Leadership in recruiting and retaining top agents by engaging them in KW technology and offering first-level technical support.
- Demonstrated strong communication skills, problem-solving abilities, and a learning-based approach to quickly adapt to and teach platform updates.
Paratransit Operator
Kansas City Transportation Group
Kansas City, MO
2014.04 - 2018.03
- Provided safe and reliable transportation services for individuals with special needs or disabilities.
- Coordinated and executed transportation schedules, ensured vehicle accessibility, and assisted passengers with boarding and disembarking.
- Demonstrated excellent communication skills, empathy, and professionalism, addressing client needs while maintaining vehicle cleanliness, safety standards, and adherence to transportation regulations.
Director
High School Sports Center
, Kansas
2011.09 - 2013.06
- Provided dynamic coverage of high school sports events, reporting on games, interviewing athletes and coaches, and producing engaging content for multiple media outlets.
- Leveraged Facebook for fan engagement, creating compelling posts, live updates, and multimedia content to build a vibrant online community.
- Utilized storytelling skills, sports knowledge, and social media proficiency to enhance the school's sports program visibility and connect with the audience, demonstrating a passion for sports journalism and adeptness in digital media strategies.
Agency Owner/Agent
Farmers Insurance Company
Lenexa, KS
2010.04 - 2011.06
- Operated and managed an independent insurance agency, representing the Farmers brand.
- Built and maintained client relationships, assessed insurance needs, and customized coverage plans for business growth.
- Ensured compliance with industry regulations, accurate policy underwriting, and effective claims management, utilizing entrepreneurial skills for daily operations and financial management, while prioritizing effective communication and sales acumen.
Customer Service Engineer
Nokia Siemens Networks
New Century, KS
2008.09 - 2009.11
- Orchestrated replacement of a trouble ticketing system, leading project planning, stakeholder coordination, and implementation oversight.
- Collaborated with IT teams, vendors, and end-users to define requirements, manage timelines, and ensured seamless transition to the new system, emphasizing budget adherence, risk mitigation, and effective communication.
- Identified key project milestones, resolved potential roadblocks, and ensured replacement enhanced troubleshooting efficiency and service delivery in the telecommunications industry, requiring a blend of project management expertise and strategic problem-solving skills.
Network Event Controller II
Embarq/Sprint
New Century, KS
1999.05 - 2008.09
- Coordinated equipment installation and maintenance, liaising with customers for service appointments and optimizing field technician routes.
- Collaborated with departments to efficiently allocate resources and prioritize tasks in the timely deployment of telecommunications infrastructure.
- Required attention to detail for accurate record-keeping, tracking service orders, and effective problem-solving to address scheduling conflicts, adapt to changing priorities, and maintain streamlined communication with customers.
Regional Systems Coordinator
Sprint
New Century, KS
1997.05 - 1999.05
- Meticulously managed telecommunications reports to support upper management.
- Compiled and analyzed data for informed business decisions and corporate strategy development.
- Generated insightful reports to aid executives in understanding market trends, optimizing resources, and facilitated effective communication between technical teams and upper management.
Senior Secretary
Sprint
Fairway, KS
1997.01 - 1997.05
- Provided comprehensive administrative support to two directors and their teams with a successful history.
- Proficient in managing calendars, travel arrangements, and meeting logistics, including multi-day training sessions and coordinating various aspects of conferences with hotels for meeting spaces.
- Adept at preparing meeting presentations and ensuring seamless communication between teams, contributing to the overall efficiency of executive operations.
Information Manager
United States Air Force, USAF
Charleston, SC
1989.08 - 1996.12
- Multifaceted roles involved administrative duties in two command offices, specializing in military correspondence and decorations management. Meticulously organized, processed, and maintained accurate records, ensuring compliance with Air Force regulations.
- Worked administratively in a public affairs office, contributing to planning, coordinating, and implementing a base airshow that included the Air Force Thunderbirds. Also, while in the Public Affairs office, assisted in the integration of the C-17 into the Air Force inventory.
- Honorably Discharged after two terms of service and was awarded the Air Force Achievement Medal and the Air Force Commendation Medal.
Education
High School Diploma -
Liberal High School
Liberal, KS 1985.09 - 1989.06
Skills
Operations management
Accounting software
Microsoft office
Interpersonal Communication
Organization and Time Management
Flexible and Adaptable
Problem-Solving
Staff Management
Documentation and control
Bookkeeping
Payroll and budgeting
Policy and procedure modification
Scheduling
Workflow planning
Business administration
Multitasking Abilities
Timeline
Market Center Administrator
Keller Williams Legacy Partners
2021.03 - 2023.12
Market Center Technology Trainer
Keller Williams Realty Diamond Partners
2018.03 - 2021.03
Paratransit Operator
Kansas City Transportation Group
2014.04 - 2018.03
Director
High School Sports Center
2011.09 - 2013.06
Agency Owner/Agent
Farmers Insurance Company
2010.04 - 2011.06
Customer Service Engineer
Nokia Siemens Networks
2008.09 - 2009.11
Network Event Controller II
Embarq/Sprint
1999.05 - 2008.09
Regional Systems Coordinator
Sprint
1997.05 - 1999.05
Senior Secretary
Sprint
1997.01 - 1997.05
Information Manager
United States Air Force, USAF
1989.08 - 1996.12
High School Diploma -
Liberal High School
1985.09 - 1989.06