Troy Buford
Nashville,TN
Summary
Logistics specialist with 4+ years of maintenance experience and service. Highly enthusiastic customer service professional with 3+ years of client interface experience, particularly in the retail apparel and shoe industry. Known for being hands-on, hardworking, innovative, and responsible with a strong attention to detail. Organized job title with a successful history of managing competing priorities and meeting challenging performance targets. Thrives under pressure and excels in completing physically-demanding work. Safety-oriented team player with a strong attendance record.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Maintenance Technician
RPM Living / Reserve @ Oakleigh Apartments
07.2022 - Current
- Performed routine maintenance and repairs on electrical, mechanical, and plumbing systems
- Responded promptly to maintenance requests, resolving issues within a 24-48 hour policy
- Collaborated with contractors for specialized repairs and maintained accurate records of activities
- Troubleshot HVAC systems, ensuring optimal performance and energy efficiency
- Reduced emergency call response time by XX% through streamlined communication protocols
Logistics Specialist
Purity Dairies
05.2021 - 06.2022
- Coordinated the labeling process for production, ensuring efficiency quotas were met
- Maintained a clean and safe working environment, adhering to strict cleanliness standards
Independent Contractor
DoorDash / Uber Eats
04.2020 - 06.2022
- Delivered packages and Food promptly while maintaining accurate records of deliveries
- Provided exceptional customer service, receiving commendations for service quality
Maintenance Worker
Highland Ridge Apartments
12.2018 - 03.2020
- Conducted standard maintenance practices including plumbing and electrical repairs
- Developed customer service skills through extensive tenant interactions
Store Assistant Manager
Lids
07.2017 - 11.2018
- Managed daily operations, including sales, cash handling, and inventory management
- Achieved employee of the month within the first two months of employment
Help Desk Support Agent
Dell Inc
07.2016 - 08.2018
- Provided technical support and troubleshooting for software and hardware issues
- Maintained documentation of support requests and resolutions
Stock Team Member
Forever 21
08.2014 - 05.2016
- Developed new processes to improve customer service satisfaction
- Assisted in inventory management and replenished stock regularly
Sales Team Member
Auntie Anne's
06.2012 - 08.2014
- Organized weekly sales reports and performed cashier duties
- Ensured a clean store environment and effective merchandise organization
Education
Business Administration - Organizational Leadership
University of Tennessee-Chattanooga
05.2014
Skills
- Customer Service
- Valet and Oil Change Experience
- Electrical Wiring
- Preventive Maintenance
- Problem solving ability
- Hand and power tools
- Electrical Troubleshooting
- Equipment Installation
- Plumbing
- Apartment Maintenance
Certification
EPA Type I Certification, 11/22, Present, Licensed to repair/install appliances, trained in HVAC Type I standards.
References
Available upon request.
Accomplishments
EPA Type I Certification
Timeline
Maintenance Technician
RPM Living / Reserve @ Oakleigh Apartments
07.2022 - Current
Logistics Specialist
Purity Dairies
05.2021 - 06.2022
Independent Contractor
DoorDash / Uber Eats
04.2020 - 06.2022
Maintenance Worker
Highland Ridge Apartments
12.2018 - 03.2020
Store Assistant Manager
Lids
07.2017 - 11.2018
Help Desk Support Agent
Dell Inc
07.2016 - 08.2018
Stock Team Member
Forever 21
08.2014 - 05.2016
Sales Team Member
Auntie Anne's
06.2012 - 08.2014
EPA Type I Certification, 11/22, Present, Licensed to repair/install appliances, trained in HVAC Type I standards.
Business Administration - Organizational Leadership
University of Tennessee-Chattanooga
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