Troy Burchett
The Bronx,NY
Summary
Veteran Security Leader which handles department administration, effectively leads teams and establishes effective security plans. Proficient in company needs, behavioral assessments and screening techniques. Observant professional with talent for diffusing conflict and improving operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Supervisor
Asphalt Green
Manhattan, NY
01.2024 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Director of Security
Highland Park Community Development
Brooklyn, NY
10.2022 - 06.2023
- Developed and implemented policies and procedures for homeless shelter operations.
- Managed the day-to-day operations of the shelter, including staffing, budgeting, and client services.
- Coordinated with local organizations to develop community partnerships that provided additional resources for clients.
- Implemented strategies to reduce costs while increasing efficiency in shelter operations.
- Facilitated communication between staff members and clients regarding rules and regulations governing behavior in the facility.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
- Conducted fire drills and emergency evacuations, ensuring all personnel were trained in the proper procedures.
- Reviewed existing safety policies and recommended changes as needed.
- Developed and implemented safety programs to ensure compliance with applicable laws and regulations.
- Investigated accidents or incidents to identify root causes, recommend corrective actions, and prevent recurrence.
- Coordinated activities of outside vendors providing services related to fire prevention and protection systems.
- Maintained records of inspections and tests performed in accordance with DHS standards.
- Collaborated with other departments to ensure safe working conditions for employees throughout the organization.
Security/Operations Director
Help Usa
Manhattan, NY
07.2020 - 05.2022
- Assessed employee performance against established benchmarks or targets.
- Recruited, hired and trained employees on operations and performance expectations.
- Developed and maintained relationships with local law enforcement agencies to promote safety and security.
- Monitored access control systems, CCTV cameras, alarms, fire safety systems, and other related equipment.
- Investigated incidents of theft or vandalism and took appropriate action in accordance with company policy.
- Evaluated potential threats to the organization's physical assets and personnel safety.
- Drafted reports on investigations into losses or damages caused by criminal activity.
- Maintained records of all incidents that occurred on the premises, including any required legal documentation.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Ensured adherence to safety regulations and compliance with established policies and procedures.
- Monitored inventory levels of spare parts and materials required for maintenance operations.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Conducted regular inspections of fire protection equipment to ensure proper functioning.
- Coordinated emergency response drills to prepare staff for potential disasters.
- Provided training to employees on fire safety procedures and best practices.
- Assisted in developing emergency evacuation plans for buildings and premises.
- Ensured that all systems were up-to-date with current industry standards.
- Performed periodic tests of alarm systems and other life-safety equipment.
Professional Security Officer
Guardian Service Industries Inc
Manhattan, NY
08.2016 - 01.2020
- Conducted physical security patrols inside and outside of premises to identify potential threats or suspicious activity.
- Responded to emergency situations such as fires, medical emergencies, bomb threats.
- Provided access control for visitors entering the facility by verifying identity documents and issuing visitor badges.
- Interacted with customers in a professional manner while providing assistance or responding to inquiries.
- Ensured that all areas were secure at the end of each shift by checking doors, windows, gates.
- Participated in staff meetings regarding security issues or changes in policies and procedures.
- Trained new security officers on proper protocols for patrolling premises and responding to incidents.
- Provided close protection services to high-profile clients.
- Issued access cards, keys, and other credentials as necessary.
Security/Operations Executive
DSA Training
Hampton, VA
01.2012 - 01.2016
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Collaborated with other departments in the organization to develop strategic plans.
- Created reports documenting security incidents and recommended corrective actions.
- Analyzed threats from internal and external sources and implemented countermeasures.
- Provided training on security procedures to new personnel.
- Developed plans for responding to various types of security incidents.
- Coordinated with local law enforcement agencies for mutual assistance during major events or investigations.
- Assessed risk factors present at a given location or event in order to determine the level of protection needed.
- Ensured compliance with applicable regulations governing the use of force by security personnel.
- Compiled detailed reports documenting all relevant aspects of security operations.
- Managed inventory levels for security-related items such as uniforms, radios, weapons.
- Analyzed data gathered from surveillance activities in order to identify trends or patterns which may indicate potential risks.
- Identified new business opportunities through market research and industry trends.
- Resolved conflicts between customers and employees within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
Armed Peace Officer
Intercept Security
Richmond, VA
06.2014 - 04.2015
- Assisted in the investigation of criminal activity and provided evidence to prosecutors.
- Conducted traffic stops, issued citations, and enforced state laws.
- Responded to emergency calls for service and maintained order during disturbances.
- Interacted with victims of crime to provide support and assistance as needed.
- Observed suspicious activities and conducted surveillance operations when necessary.
- Patrolled assigned areas on foot or by vehicle to deter criminal behavior or respond to calls for service.
- Performed administrative duties such as completing paperwork related to arrests or investigations.
- Provided courtroom testimony concerning investigative procedures and results.
- Attended training sessions to maintain knowledge of relevant laws and regulations.
- Developed strategies for preventing criminal activity in assigned areas.
- Analyzed data from various sources to create intelligence profiles of individuals or organizations involved in criminal activities.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Wrote detailed arrest and accident reports.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Assisted in maintaining order during large events or gatherings.
- Monitored access points and restricted areas using surveillance equipment.
Loss Prevention Specialist
Rite Aid
Petersburg, VA
01.2013 - 11.2014
- Conducted investigations into thefts and other security breaches.
- Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
- Inspected merchandise for compliance with theft prevention policies.
- Developed and implemented loss prevention procedures to reduce inventory shrinkage.
- Maintained records of incidents, including employee violations and customer complaints.
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Investigated shoplifting cases and provided evidence in court proceedings as needed.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Managed daily reports related to security issues, including employee misconduct, theft, vandalism.
- Organized monthly meetings with store managers to discuss current security trends and practices.
- Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Planned and launched policies and procedures to minimize asset losses.
- Apprehended trespassers and rule violators and removed from premises.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
Education
Bluestone High School
Skipwith, VA06-2000
Skills
- Skilled in conflict resolution
- Security team leadership
- Site Visits
- Operations Management
- Investigative procedures
- CCTV experience
- Interviews and interrogations
- Daily status reports
- Weapons Screening
- Staffing and scheduling
- Security personnel training
- Employee performance evaluation
- CPR and Child CPR Training
- Threat Assessment
- Emergency Management
- Asset Protection
- Crisis Management
- Firearms Training
- AED certified
- Risk Analysis
- Physical Restraint Training
- Payroll Processing
- Payroll software proficiency
- Employee Onboarding
Certification
- Narcan Trainer
- CPI Trainer
Timeline
Security Supervisor
Asphalt Green
01.2024 - Current
Director of Security
Highland Park Community Development
10.2022 - 06.2023
Security/Operations Director
Help Usa
07.2020 - 05.2022
Professional Security Officer
Guardian Service Industries Inc
08.2016 - 01.2020
Armed Peace Officer
Intercept Security
06.2014 - 04.2015
Loss Prevention Specialist
Rite Aid
01.2013 - 11.2014
Security/Operations Executive
DSA Training
01.2012 - 01.2016
Bluestone High School
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