Troy Burley
Roslyn Heights
Summary
Skilled in enhancing patient and client well-being, my tenure at Helping U Homecare and HDDIC showcases a blend of compassionate care and efficient service delivery. Expert in meal preparation and crisis intervention, I've significantly improved living conditions and autonomy for those under my care, fostering strong, supportive relationships and ensuring safety and comfort.
Experienced with delivering personalized support to individuals with diverse needs. Utilizes effective communication and problem-solving skills to enhance client well-being. Knowledge of best practices in direct support and consistent track record of fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
HHA
Helping U Homecare
01.2023 - Current
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Direct Support Staff Member
HDDIC
12.2018 - 11.2024
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
- Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.
- Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
Freight Stocker
Dollar Tree
10.2018 - 03.2020
- Improved warehouse efficiency by organizing and maintaining a clean work environment.
- Streamlined the order fulfillment process with careful attention to detail in picking and packing items.
- Operated various material handling equipment, such as forklifts and pallet jacks, to transport goods safely and efficiently within the warehouse.
- Minimized product damage through proper handling techniques and secure packaging methods.
Education
Certification - Phlebotomy
Access Careers
Hempstead, NY04-2018
High School Diploma -
Uniondale High School
Uniondale, NY06-2006
Skills
- Laundry services
- Meal preparation
- Safety awareness
- Behavioral support
- Client confidentiality
- Customer service
- Customer assistance
Timeline
HHA
Helping U Homecare
01.2023 - Current
Direct Support Staff Member
HDDIC
12.2018 - 11.2024
Freight Stocker
Dollar Tree
10.2018 - 03.2020
Certification - Phlebotomy
Access Careers
High School Diploma -
Uniondale High School
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