Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Troy Burns

San Antonio

Summary

Dynamic professional with a proven track record at Grainger, excelling in customer service and problem-solving. Adept at managing multiple projects with strong time management and organizational skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

32
32
years of professional experience

Work History

Grainger ISA

Grainger
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Flooring Specialist

Lowes Home Improvment
08.2022 - 06.2023
  • Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
  • Enhanced team productivity by providing hands-on training in the latest flooring installation techniques.
  • Maintained a safe working environment by following industry best practices and adhering to safety regulations during all projects.
  • Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
  • Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
  • Contributed to increased profitability by effectively managing project timelines, labor hours, and material expenses.
  • Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
  • Continually updated professional knowledge through attending workshops, trade shows, and training sessions to stay current with the latest flooring products and techniques.
  • Reduced waste and saved material costs by accurately measuring, cutting, and fitting flooring during installations.
  • Supported business growth by actively participating in marketing initiatives and providing valuable insights about industry trends, customer preferences, and competitive landscapes.
  • Optimized inventory management processes by regularly reviewing stock levels and ordering necessary supplies to prevent shortages or delays in project completions.
  • Collaborated with clients to select appropriate flooring materials, ensuring satisfactory outcomes in line with their design preferences and budget constraints.

Parole Officer

Texas Dept. of Criminial Justice
12.2019 - 09.2022
  • Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
  • Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Leveraged strong communication skills to maintain rapport between parole officers, clients, and community partners throughout the supervision period.
  • Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
  • Provided court testimony to support court decisions.
  • Served as court liaison by attending court hearings and presenting reports and recommendations.

Construction Superintendent

Tri County Builders
03.2016 - 07.2019
  • Supervised field crews to maximize quality and work efficiency.
  • Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
  • Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
  • Drove project objectives on day-to-day operational level by working closely with clients, decision-makers and vendors.
  • Delivered projects ahead of schedule by developing efficient construction processes and coordinating teams effectively.
  • Coordinated pre-construction activities such as site assessments, permitting procedures, and material procurement to expedite the start of new projects effectively.
  • Enhanced safety on job sites by conducting regular inspections and enforcing compliance with OSHA regulations.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Plumbing Division Supervisor

Altrol Plumbing and Heating
02.2015 - 02.2016
  • Fostered a culture of accountability among team members by setting clear objectives and providing constructive feedback regularly.
  • Streamlined department operations for improved efficiency, optimizing processes and reducing redundancies.
  • Reduced turnover rates through active listening and addressing employee concerns promptly, creating a positive work environment.
  • Implemented innovative solutions to resolve workflow bottlenecks, increasing operational efficiency significantly.
  • Championed change initiatives within the division to drive process improvements and enhance overall performance outcomes.
  • Ensured compliance with industry regulations, implementing policies and procedures to maintain safety standards.
  • Optimized inventory management practices to minimize waste while ensuring adequate supply levels at all times.

Plumbing Technician

R&K Oil Field Services
04.2014 - 01.2015
  • Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
  • Performed routine maintenance of plumbing systems in residential and commercial buildings.
  • Installed, repaired and maintained water, gas and sewer systems.
  • Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
  • Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
  • Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
  • Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
  • Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
  • Expedited job completion times through effective utilization of resources, manpower, and tools at hand.

Alska State Guard

State of Alaska
01.2007 - 03.2012
  • Logistics command as XO of the 3rd Battallion
  • Deputy S3
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

DDS

Self-employeed
05.1993 - 02.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Attended the care with over 10000 patients within the Practice

Education

DDS - Dentistry

UTHSCsa
San Antonio, TX
05-1993

Bachelor of Science - Pre Dental

University of Texas
San Antonio, TX
05-1989

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure
  • Organization and time management
  • Problem resolution
  • Verbal communication

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Camping
  • Kayaking
  • I enjoy cooking for friends and family gatherings
  • Embracing outdoor adventures such as fishing and boating

Timeline

Grainger ISA

Grainger
06.2023 - Current

Flooring Specialist

Lowes Home Improvment
08.2022 - 06.2023

Parole Officer

Texas Dept. of Criminial Justice
12.2019 - 09.2022

Construction Superintendent

Tri County Builders
03.2016 - 07.2019

Plumbing Division Supervisor

Altrol Plumbing and Heating
02.2015 - 02.2016

Plumbing Technician

R&K Oil Field Services
04.2014 - 01.2015

Alska State Guard

State of Alaska
01.2007 - 03.2012

DDS

Self-employeed
05.1993 - 02.2012

DDS - Dentistry

UTHSCsa

Bachelor of Science - Pre Dental

University of Texas

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Troy Burns