Troy Cantrell
Richmond,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
General Manager
EVCO Manufacturing
05.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
DAK Americas
11.2019 - 04.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Senior Production Manager
Suncall America
07.2016 - 11.2019
- Improved production efficiency by optimizing processes and implementing lean manufacturing techniques.
- Reduced downtime for equipment maintenance through effective scheduling and resource allocation.
- Increased overall product quality by enhancing quality control measures and training staff in best practices.
- Streamlined communication between departments, resulting in more efficient problem-solving and decisionmaking.
- Led cost-saving initiatives by identifying areas of waste reduction and process improvements, contributing to increased profitability.
- Managed internal operational standards and productivity targets.
Customer Service and Planning Manager
Color-Box
02.2011 - 07.2016
- Verified overall customer plans to achieve sales and operations objectives.
- Oversaw inventory replenishment strategies and processes for programs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented new SOP software
- Managed planned production commitments using sales forecasts.
Advertising Sales Executive
NewsExaminer
10.2008 - 02.2011
- Boosted advertising sales by cultivating strong relationships with clients and presenting customized solutions to meet their needs.
- Increased client satisfaction by consistently delivering high-quality service, addressing concerns promptly, and maintaining clear communication throughout the sales process.
- Expanded market presence by identifying new business opportunities and successfully closing deals with prospective clients in a competitive landscape.
- Improved team performance by actively participating in training sessions, sharing best practices, and collaborating effectively to reach sales targets.
- Developed comprehensive proposals that showcased the benefits of our advertising products, resulting in increased conversion rates from prospects to customers.
Quality Manager / Customer Relations Manager
Mosey Manufacturing
04.1997 - 10.2008
- Improved product quality by implementing stringent inspection processes and quality control measures.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
Gas Turbine Technician
United States Navy
10.1992 - 03.1997
- Enhanced turbine efficiency by performing routine maintenance and inspections on gas turbines.
- Reduced downtime for repairs by conducting thorough diagnostics and troubleshooting of equipment issues.
- Ensured safe working conditions with adherence to safety regulations, guidelines, and procedures during all tasks.
- Improved overall turbine performance through alignment, balancing, and adjustments of components as needed.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05.2013
Skills
- Contract Negotiations
- Financial Administration
- Customer Relationship Management
- Operations Oversight
- Supply Chain Management
- P&L Management
- Cost Reductions
- Team Leadership
- Operations Management
- Effective leader
- Facility Management
Timeline
General Manager
EVCO Manufacturing
05.2022 - Current
Operations Manager
DAK Americas
11.2019 - 04.2022
Senior Production Manager
Suncall America
07.2016 - 11.2019
Customer Service and Planning Manager
Color-Box
02.2011 - 07.2016
Advertising Sales Executive
NewsExaminer
10.2008 - 02.2011
Quality Manager / Customer Relations Manager
Mosey Manufacturing
04.1997 - 10.2008
Gas Turbine Technician
United States Navy
10.1992 - 03.1997
Associate of Arts - Business Management
University of Phoenix
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