Summary
Overview
Work History
Education
Skills
Timeline
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Troy Carbo

Atlanta,GA

Summary

Motivated professional with 10+ years of experience in providing exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance. Exceptional people skills with years of successful team management skills.

Overview

15
15
years of professional experience

Work History

Facilities Coordinator

Jones Lang And Lasalle (Google)
01.2023 - Current
  • Served as point of contact for internal and external customers seeking support and information.
  • Built relationships with vendors and contractors to support timely and cost-effective services.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Provide priority response to work orders, ensuring KPI's (Key Performance Indicators) are met.
  • Making recommendations to ensure procedures are executed for conduct site inspections, maintaining a safe workplace.
  • Assisted in the decommission of the previous office building
  • Manage all official documentation including web pages also any other activities that support JLL operations.

Workplace Experience Lead

Jones Lang And Lasalle (Georgia Pacific)
11.2021 - Current
  • Managed the Ambassador Team and assist Facility Management, Engineering, and Event Management with experience decision making
  • Served as point of contact for all client/employee inquiries, issues, troubleshooting, and feedback.
  • Served as Training and Development for employees in the experience and facilities roles on all digital platforms and continuing education.
  • Managed the administrative staff and assisted with all event management.
  • Worked with the occupancy team with space management, employee relocation, desk assignments and floor movement
  • Provide support for Soft Services via walk-throughs to administer operational excellence.
  • Provide support for Soft Services via walk-throughs to administer operational excellence.
  • Vendor Management

Guest Services Coordinator

Georgia World Congress Center
05.2018 - 07.2021
  • Booked appointments, accepted payments and answered guest questions.
  • Coordinated arrivals and departures of VIPs.
  • Trained junior team members in customer service strategies and property policies.
  • Prepared sign-in sheets, name tags and other documents for events.
  • Managed the Guest Service Team.
  • Processed Payroll, Managed scheduling and time management .
  • Negotiated contracts with Meeting Planners to offer additional services such as bag checks, ticket takers, directional support and ambassador support.
  • Conducted orientations and on-boarding.
  • Responsible for hiring and termination of employees.
  • Guest Services Super Bowl 53 facilitator
  • Managed Training and Development in World Class Customer Services

Employee and Guest Relations Manager

Focus Brands
09.2016 - 05.2018
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
  • Developed comprehensive employee relations programs and initiatives to increase organizational engagement.
  • Reported guest issues to location managers and owners.
  • Communicated frequent guest issue with Franchise Business Consultant.
  • Communicated employee issues with corporate managers and/or franchisees.
  • Created quarterly reports to assist Franchise Business Consultants in improving the guest service experience.
  • Consulted corporate employees on rules and regulations that they should abide by.

Hotel Operations Manager

Marriott International, Inc. (Courtyard Marriott)
05.2008 - 09.2016
  • Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Managed Housekeeping, Restaurant and Engineering staff on the evening shift.
  • Created and processed inventory reports for housekeeping.
  • Created schedules for employees and audited time.
  • Performed employee evaluations.

Education

Associate of Science - Business Administration And Management

Delgado Community College
New Orleans, LA
12.2005

Skills

  • Cubicle Configurations
  • Cabling
  • Job Assignments
  • Special Projects
  • Microsoft Office
  • Property Management Systems
  • Micros
  • Purchasing Systems
  • ADP
  • Workday
  • Ungerboeck (Event Management System)
  • Marsha
  • Visitor Management Systems
  • Google Gems and Guts
  • G Suite

Timeline

Facilities Coordinator

Jones Lang And Lasalle (Google)
01.2023 - Current

Workplace Experience Lead

Jones Lang And Lasalle (Georgia Pacific)
11.2021 - Current

Guest Services Coordinator

Georgia World Congress Center
05.2018 - 07.2021

Employee and Guest Relations Manager

Focus Brands
09.2016 - 05.2018

Hotel Operations Manager

Marriott International, Inc. (Courtyard Marriott)
05.2008 - 09.2016

Associate of Science - Business Administration And Management

Delgado Community College

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Troy Carbo