Troy Carothers
Shoshone,ID
Summary
I have owned an OTR trucking business since 2008, and I have recently closed the business after completing training for the position of full-time Pharmacy Technician and Phlebotomy
I am a results driven professional with experience in regulatory compliance and effective communication while maintaining excellent customer service
I constantly push myself to be the best i can be by undergoing further education and training in my career fields and taking on new tasks such as taking the National Phlebotomy CPT and NPA test to obtain my national license
Overview
26
26
years of professional experience
1
1
Certification
Work History
Prior Authorization Pharmacy Technician Training
Online
09.2024 - 09.2025
- Worked to learn all prior authorization pharmacy technician job details while training remotely.
- Used Teams to communicate with other team members, also used Teams and Outlook to schedule and keep meetings.
- Used PA Logic to do data entry and work criteria for prior authorization requests.
- Used RxAgile to troubleshoot claims that were not paying or paying incorrectly
- Used remote shared drives and CMR to access data files for pervious Prior Autherizations
- Learned to utilize remote shared drive and CRM to access data files from previous prior authorizations, exclusions, etc.
- Learned to troubleshoot pharmacy benefits claims that were not paying or were paying incorrectly in RxAgile.
- Processed prior authorization requests efficiently, ensuring timely approvals for medications.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Managed communication between pharmacies, insurance companies, and patients to resolve issues promptly.
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Reviewed and verified patient medication histories to facilitate accurate authorizations.
- Adhered to Federal HIPA and PHI laws and standards
Carothers Trucking
Owner
01.2008 - 04.2025
- Office work including Payroll, Taxes(payroll and mileage), Insurance, Registration.
- Drug Testing Program, Hiring Drivers, and Maintenance Records.
- Negotiating bids for loads to brokers.
- Updating and faxing or emailing out Carrier Packet Files.
- Ensure trucks/trailers were up to date according to FMCSA and DOT standards.
- Schedule deliveries and pickups, billing brokers for completed deliveries.
- Established relationships with trucking companies to acquire long-term business commitments and desirable rates.
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Assisted in training new drivers on best practices for long-haul trucking operations, boosting overall performance levels.
- Adhered strictly to all applicable state laws governing commercial trucking operations ensuring both personal safety and legal compliance.
- Ensured regulatory compliance across all aspects of transportation operations by staying current on federal, state, local laws, rules governing commercial trucking activities.
Melody Lanes and Cafe
Owner
09.2006 - 01.2008
- Hire and manage staff.
- Payroll/Taxes.
- Accounts Payable/Receivable.
- Weekly Vendor Orders and Cost Negotiations.
- Daily Register/Bank Reconciliation.
- Monitor kitchen staff to ensure food handling regulations and cleanliness standards were continually followed.
- Building and Lane Maintenance.
- Customer Service.
- Fill in for Sick Staff/Call Outs.
- Any job within the business that needed completed to maintain excellent care and customer service.
- Directed daily operations to ensure optimal customer service and efficiency.
- Managed inventory control processes, reducing waste and improving cost efficiency.
- Established standard operating procedures to streamline workflows and enhance service delivery.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Managed daily operations to ensure smooth functioning of bowling center.
- Maintained high standards of cleanliness and safety throughout the facility, reducing incidents and accidents.
- Created custom party packages tailored to various age groups or interests, resulting in increased event bookings at the center.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Central Idaho Construction
Crew Leader
01.2002 - 09.2006
- Equipment Transport, Equipment Operator, Equipment Maintenance.
- Supervised daily operations and ensured adherence to safety standards on construction sites.
- Trained and mentored crew members, fostering skill development and teamwork.
- Implemented process improvements that enhanced efficiency and reduced material waste.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Kubik Custom Farms
Equipment Operator
01.2000 - 01.2002
- Truck Driver, Shop Maintenance and Fabrication, Welder.
- Operated and maintained various agricultural equipment to ensure optimal performance.
- Conducted regular inspections and repairs to enhance machinery reliability and safety.
- Assisted in troubleshooting complex machinery issues, improving response times and minimizing disruptions.
- Operated range of heavy equipment on regular basis with advanced skill.
Education
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialists
Meridian, ID01-2025
No Degree - Certified Pharmacy Technician
PTCB/Idaho Board of Pharmacy
Graduate Certificate - Pharmacy
RxTechExam
Online01-2025
Certificate of Technical Studies - Automotive Engineering
Idaho State University
01-1992
High School Diploma -
Shoshone High School
Shoshone, ID01-1985
Skills
- Business and people management
- Computer Skills
- Time management
- Working remotely
- Pharmacy prior authorization criteria
- Prior authorization
- Continuous learning attitude
- Medical terminology
- Pharmacy software proficiency
- Pharmaceutical calculations
- Data entry efficiency
- Drug classification
- Prescription interpretation
- Conflict resolution techniques
- Pharmacy law
- Venipuncture
- Order of draw
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Capillary puncture
- Skin puncture
- Personal protective equipment usage
Certification
- CPhT -National Certified Pharmacy Technician
- Idaho DPOL certified Pharmacy Technician
- PT -Idaho Phlebotomy Technician
Military Service
Air Force, 1986-01-01, 1988-12-31, Aircraft Armament Systems
Timeline
Prior Authorization Pharmacy Technician Training
Online
09.2024 - 09.2025
Carothers Trucking
Owner
01.2008 - 04.2025
Melody Lanes and Cafe
Owner
09.2006 - 01.2008
Central Idaho Construction
Crew Leader
01.2002 - 09.2006
Kubik Custom Farms
Equipment Operator
01.2000 - 01.2002
No Degree - Certified Pharmacy Technician
PTCB/Idaho Board of Pharmacy
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialists
Graduate Certificate - Pharmacy
RxTechExam
Certificate of Technical Studies - Automotive Engineering
Idaho State University
High School Diploma -
Shoshone High School