Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Troy Caster

Tualatin,OR

Summary


Results-driven Service Director offering proven history of achievement during 15-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Director

River City Boat Sales and Marine Service
04.2009 - 11.2024
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
  • Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
  • Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
  • Provided leadership, guidance and support to staff members.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.

Service Manager

Freeman Motor Company
11.2004 - 04.2009
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Established team priorities, maintained schedules and monitored performance.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Education

General Studies

Portland Community College
Portland, OR

Skills

  • Team leadership
  • Training and mentoring
  • Operations management
  • Strategic planning
  • Customer relationship management
  • Appointment coordination
  • Staff supervision
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Troubleshooting

Certification

  • First Aid Certification
  • Forklift Certification
  • Oregon marine board certified

Interests

  • Martial Arts
  • Gardening
  • Video Gaming

Timeline

Service Director

River City Boat Sales and Marine Service
04.2009 - 11.2024

Service Manager

Freeman Motor Company
11.2004 - 04.2009

General Studies

Portland Community College

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Troy Caster