Troy Christensen
Automotive Appraisal / Collision Repair Specialist
Lindon,UT
Summary
Professional appraiser with a strong background in the collision repair industry. Adept at executing thorough and accurate appraisals, ensuring compliance with industry and carrier standards. Possesses keen analytical skills, effective communication, and results-driven approach. Know for having a transparent approach to interacting with customers and coworkers to ensure expectations and clear and performance is measurable
Overview
19
19
years of professional experience
Work History
Independent Appraiser
IANet
10.2022 - Current
- Responsible for contacting vehicle owners in a timely maner to arrange vehicle inspections. Completed those inspections and estimates within the stated guidelines of multiple different insurance carriers
- Negotiated with Repair facilities to reach agreed prices. Ensure correct repair practices are followed while balancing cost and quality.
Service Writer
Caliber Collision
08.2020 - 02.2022
- Acted as liaison between the customer and the vehicle owner. Providing daily status updates to the customer through the repair process. Used effective communication skills to clarify expectations of the customer to be able to provide excellent customer service.
- Managed multiple D.R.P. accounts for the company. Including Geico, Liberty Mutual, Safeco, State Farm and more.
- Responsible for processing all job related expenses. Parts ordering and invoices to accurately track profitability
- Monitored key performance indicators to track personal and shop wide performance to identify strengths and weaknesses.
Shop Owner/ Corporate Director
Christensen Body Shop
03.2007 - 03.2020
- Strengthened relationships with vendors to negotiate best pricing for parts and terms with sublet providers.
- Stayed up to date with education and industry procedures. This included continuing education and I-car certification.
- Involvement in daily operations. From payroll to tax prep, Estimating and all repair operations.
Education
BBA - Finance
Idaho State University
Pocatello 05.2001 -
Skills
20 years of collision repair knowledge
Experience with estimating software CCC, Alldate, and Mitchell
Consistently a top 3 service writer during my time at Caliber Collision
Self motivated and driven to perform Striving for a high level of professionalism while interacting with customers, and co-workers
Timeline
Independent Appraiser
IANet
10.2022 - Current
Service Writer
Caliber Collision
08.2020 - 02.2022
Shop Owner/ Corporate Director
Christensen Body Shop
03.2007 - 03.2020
BBA - Finance
Idaho State University
05.2001 -