Troy Congdon
Mayer,MN
Summary
Highly motivated professional with seven years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
Work History
Field Performance Specialist
MSX International Inc.
Detroit, Michigan
04.2022 - Current
- Analyzed performance data to identify trends and improvement areas.
- Collaborated with teams to implement best practices for operational efficiency.
- Facilitated workshops to engage staff in performance improvement initiatives.
- Prepared reports on performance metrics for management review.
- Recommended solutions to enhance overall organizational effectiveness.
- Coordinated cross-functional teams to streamline workflows and enhance communication.
- Analyzed operational data to identify trends and areas for improvement.
- Developed and implemented process improvements for operational tasks.
- Monitored and analyzed performance metrics and behaviors to identify areas for improvement.
Owner/Operator
OE Parts Group
Mayer, MN
12.2014 - 04.2021
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed sales presentations to promote product and brand benefits by visiting WD's and local shops.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed shop business needs and assisted in determining appropriate resources and strategies to benefit the company, local WD's and our clients.
- Hosted special events to boost brand awareness and increase industry engagement.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed key customer relationships to increase sales.
Business Development Manager
Uni-Select USA
Hopkins, MN
10.2012 - 11.2014
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Attended conferences and trade association meetings to represent company and promote products.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Exceeded quotas consistently through new account penetration and territory expansion.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Elevated client retention rate through exemplary and consistent service.
- Developed and maintained productive relationships with product distributors and local mechanical shops.
- Handled all warranty claims to insure proper procedures were followed.
- Established new customer accounts using negotiation and sales closing abilities.
- Maintain customers stocking inventories to insure they had the proper fast moving parts instock.
Account Manager
Parts City
Glencoe, MN
01.2009 - 12.2012
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Acted as main point of contact in matters relating to client concerns and needs in the Automotive industry as well Implement shops
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Negotiated product pricing, freight rates and delivery and payment terms to beat competition and elevate client retention.
- Followed up with key account business partners to maximize account potential and generate project leads.
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
- Cross-sold additional products and services to increase profitability within accounts.
Sales Representative
Total Automotive, Inc
Chaska, MN
07.2006 - 01.2009
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Compiled database for cross referencing OEM part numbers with industry part numbers.
- Assist in ad design and product packaging designs to successfully promote TA products.
- Researched manufacturers and products to better help sales process and TA product designs.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Helped customers find specific products, answered questions and offered product advice.
- Listened to customers to understand needs and refer to optimal services.
- Continuously met sales goals via strategic prospecting.
Education
Applied Associates Degree - Small Business Administration And Management
Lake Superior College
Duluth, MN05.2000
High School Diploma -
Chaska High School
Chaska, MN05.1996
Skills
- Marketing Tactics
- KPI Management
- Labor Relations
- Integrity and Transparency
- Profit and Loss Management
- Complex Problem Solving
- Relationship and Team Building
- Business Development
- Industry Expertise
- Judgement and Decision Making
- Sales Leadership
- Product Branding
Timeline
Field Performance Specialist
MSX International Inc.
04.2022 - Current
Owner/Operator
OE Parts Group
12.2014 - 04.2021
Business Development Manager
Uni-Select USA
10.2012 - 11.2014
Account Manager
Parts City
01.2009 - 12.2012
Sales Representative
Total Automotive, Inc
07.2006 - 01.2009
Applied Associates Degree - Small Business Administration And Management
Lake Superior College
High School Diploma -
Chaska High School
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