Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Conley

Summary

Experienced assistant project manager with a proven track record of cultivating customer loyalty, satisfaction, and securing new projects through consultative techniques and meticulous attention to individual needs. Demonstrated expertise in project and people management, fueled by a passion for setting and achieving goals. Recognized for building strong relationships and possessing exceptional organizational skills, coupled with a strong work ethic.

Overview

6
6
years of professional experience

Work History

Assistant Project Manager

Korth Construction Incorporated
01.2024 - Current
  • Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
  • Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.

Customs Brokerage Agent

Expeditors International
05.2023 - 12.2023
  • Prepared documents for the importing of shipments into the United States.
  • Verified and improved quality standards by analyzing customer service metrics.
  • Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Ocean Import Agent and Import Security Filing Coordinator

Expeditors International
08.2021 - 05.2023
  • Coordinated with international carriers to arrange timely pick-up and delivery of ocean freight, reducing transit times.
  • Provided exceptional customer support during peak season periods by efficiently handling high volumes of inquiries and requests under tight deadlines.
  • Spearheaded efforts in implementing a new software system for tracking shipments, increasing overall productivity within the department.
  • Streamlined the import process by effectively managing documentation and ensuring compliance with relevant regulations.

Assistant Community Manager

Olympic Management
03.2020 - 07.2021
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.

Retail Sales Associate

FIlson
10.2019 - 01.2023
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Marketing Assistant

Massachusetts Mutual Life Insurance Company
12.2018 - 09.2019
  • Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
  • Assisted in the creation of sales presentations tailored to individual client needs, resulting in higher closing ratios.
  • Organized webinars and online workshops as a means of educating prospective customers about product features while generating interest in the brand.
  • Generated leads and nurtured prospects to increase conversion rates with personalized email marketing initiatives.

Education

Project Management

University of Massachusetts - Amherst
Amherst, MA
05.2023

International Business

Oral Roberts University
Tulsa, OK
12.2018

Skills

  • Microsoft Word
  • Microsoft Excel
  • Account Management
  • Sales
  • Client Interfacing
  • Team Collaboration
  • Customer Service
  • Project monitoring
  • Project Planning
  • Project Scheduling
  • Purchasing and procurement
  • Scope Management

Timeline

Assistant Project Manager

Korth Construction Incorporated
01.2024 - Current

Customs Brokerage Agent

Expeditors International
05.2023 - 12.2023

Ocean Import Agent and Import Security Filing Coordinator

Expeditors International
08.2021 - 05.2023

Assistant Community Manager

Olympic Management
03.2020 - 07.2021

Retail Sales Associate

FIlson
10.2019 - 01.2023

Marketing Assistant

Massachusetts Mutual Life Insurance Company
12.2018 - 09.2019

Project Management

University of Massachusetts - Amherst

International Business

Oral Roberts University

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Troy Conley