TROY CONREY
Gilbert,AZ
Summary
Senior Operations and Performance Management Leader and U.S. Air Force Reserve Master Sergeant with 15+ years of military and civilian experience supporting high-performance, compliance-driven organizations. Holds an active Top Secret security clearance and provides enterprise-level oversight of workforce readiness, training performance, curriculum development, and professional development across 23 work centers and approximately 200 personnel. Experienced in developing Air Force curricula and syllabi, analyzing performance metrics, briefing executive leadership, coordinating budgets and resources, implementing policy, and collaborating across functional teams. Combines graduate education in international relations with demonstrated discretion, strategic judgment, and the ability to translate organizational requirements and performance data into actionable strategies.
Overview
13
13
years of professional experience
Work History
Instructor / Subject Matter Expert
Advanced Concepts Enterprises
Luke AFB, AZ
10.2020 - Current
- Delivers and coordinates technical training supporting approximately 150 personnel annually across three Air Force education and training programs.
- Manages instructional delivery, participant performance, testing, and completion requirements involving $17 million in command-and-control systems.
- Uses assessment data and performance trends to identify learning gaps, improve outcomes, and support operational readiness.
- Partners with military leadership, instructors, and operational stakeholders to align training delivery with organizational priorities and evolving mission requirements.
- Communicates technical and performance information to diverse audiences, including students, instructors, and senior military leaders.
Senior Operations Leader / USAF Master Sergeant
United States Air Force Reserve
Luke AFB, AZ
11.2018 - Current
- Provides senior enlisted leadership and operational oversight supporting the readiness, performance, training progression, and professional development of 130 personnel.
- Advises unit leadership on workforce readiness, compliance requirements, performance trends, policy implementation, and corrective action planning.
- Evaluates individual and organizational performance data to identify trends, address capability gaps, and recommend improvements affecting unit readiness and productivity.
- Coaches personnel and leaders regarding performance expectations, professional development, accountability, and advancement requirements.
- Coordinates across leadership, supervisors, and functional stakeholders to implement mandated initiatives and maintain alignment with organizational standards.
- Communicates complex requirements and performance information to audiences at multiple organizational levels.
Squadron Operations Specialist
Sonoran Technology and Professional Services
Luke AFB, AZ
12.2018 - 09.2020
- Advised the Unit Commander and Director of Operations on workforce qualifications, operational readiness, policies, procedures, and performance concerns.
- Managed the preparation, tracking, and quality review of more than 250 personnel qualification records annually.
- Allocated mission-critical command-and-control resources and coordinated requirements supporting participant progression across five training programs.
- Led Standards and Evaluation preparation across the 56th Operations Group, contributing to quarterly inspections completed with zero discrepancies.
- Coordinated with senior leaders and functional stakeholders to resolve compliance issues and maintain operational continuity.
- Translated performance and compliance data into actionable recommendations for leadership decision-making.
Command and Control Instructor / Evaluator
United States Air Force
Luke AFB, AZ
06.2013 - 11.2018
- Instructed 150 students annually across three Air Education and Training Command syllabi incorporating academic and positional training on $17m equipment.
- Evaluated 45 Air Education and Training Command grading criteria for 200 students and cadre, enhancing assessment accuracy.
- Oversaw Communications Security Program, ensuring compliance during regular inspections by fighter wing for classified program.
- Participated in five syllabi revision conferences, offering insights that refined instructional methodologies and improved training outcomes.
Education
MASTER OF ARTS - International Relations
St. Mary's University
San Antonio, TX01-2017
BACHELOR OF ARTS - History
Valdosta State University
01-2009
Master of Arts - Social Work
Arizona State University
Tempe, AZ10-2026
Skills
- Expertise in subject matter
- Adaptability
- Cross-functional Collaboration
- Team Leadership
- Continuous Improvement
- Multicultural Interactions
- Communication
- Problem Solving
- Military / Veteran Issues
- Program Coordination
- Workforce readiness and Compliance
- Training facilitation
- Policy Analysis
- Instructional techniques
Timeline
Instructor / Subject Matter Expert
Advanced Concepts Enterprises
10.2020 - Current
Squadron Operations Specialist
Sonoran Technology and Professional Services
12.2018 - 09.2020
Senior Operations Leader / USAF Master Sergeant
United States Air Force Reserve
11.2018 - Current
Command and Control Instructor / Evaluator
United States Air Force
06.2013 - 11.2018
MASTER OF ARTS - International Relations
St. Mary's University
BACHELOR OF ARTS - History
Valdosta State University
Master of Arts - Social Work
Arizona State University