Troy Coville
Riverview,FL
Summary
Results-driven expert with a proven track record of meeting and exceeding targets in training, sales, education, and client engagement.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Compass
Tampa
01.2023 - 10.2025
- Managed real estate transactions from initiation through closing, ensuring compliance and satisfaction.
- Negotiated offers between buyers and sellers to achieve favorable agreements.
- Facilitated real estate purchases by reviewing listings and accompanying clients to properties.
- Assisted clients in understanding market trends and pricing strategies to inform decisions.
- Coordinated with mortgage lenders to streamline financing options for buyers.
- Prepared marketing materials, including listings and social media content, to enhance visibility.
- Maintained accurate CRM database of prospective customers for effective follow-up.
- Managed sales pipeline by actively engaging with prospects and hot leads.
Real Estate Agent
Keller Williams Southshore Realty
Apollo Beach
05.2021 - 12.2022
- Advised clients on market conditions, pricing strategies, mortgages, and legal compliance.
- Scheduled and attended weekly client appointments to ensure consistent communication.
- Established key business relationships by demonstrating responsiveness and industry expertise.
- Explained financial requirements and analytical data to prospective buyers and sellers.
- Resolved customer issues swiftly, enhancing overall satisfaction ratings.
- Facilitated closing processes among lenders, mortgage companies, buyers, and sellers.
- Participated in industry events including conventions and seminars to expand professional network.
VA Community Care Training Manager
Optum
Brandon
11.2019 - 01.2021
- Aligned training initiatives with business objectives through collaboration with department leaders.
- Evaluated training effectiveness by analyzing feedback and assessment results regularly.
- Organized training sessions for new employees to facilitate onboarding and knowledge acquisition.
- Led staff development programs to improve employee engagement, satisfaction, and performance.
- Coordinated with managers to identify skill gaps and implement targeted training solutions.
- Monitored trainee progress through consistent feedback from managers and supervisors.
- Identified and addressed improvements in existing training methods and procedures.
- Developed comprehensive training materials, including manuals, guides, and handouts.
Healthcare Training Manager
Queen's Hospital- Punchbowl
Honolulu
09.2018 - 09.2019
- Designed and implemented training programs for clinical staff at Queen's Hospital.
- Facilitated workshops to enhance employee skills and professional knowledge.
- Developed onboarding materials for new hires in healthcare environments.
- Coordinated assessments to evaluate training effectiveness and identify needs.
- Provided mentorship to junior trainers and staff members for professional growth.
- Established feedback mechanisms to continuously improve training sessions.
- Collaborated with department heads to align training initiatives with organizational objectives.
- Analyzed training requirements to develop or refine existing programs.
Director of Training and Compliance
United States Air Force
Honolulu
05.1992 - 10.2018
- Developed comprehensive training programs for military personnel across various specialties.
- Managed training schedules to optimize resource allocation and personnel availability.
- Mentored junior trainers to enhance instructional techniques and delivery methods.
- Reviewed and updated training materials to comply with current military standards.
- Identified potential vendors to provide quality services at competitive rates.
- Established policies and procedures to ensure effective delivery of training services.
- Designed e-learning modules utilizing interactive multimedia tools, including videos and quizzes.
- Maintained detailed records of all training activities, including attendance and evaluations.
Education
Master of Science - Health Care Administration/Management
University of Maryland Global Campus
Hyattsville, MD12-2017
Bachelor of Science - Workforce Education & Development
Southern Illinois University, Carbondale
Carbondale, IL05-2009
Skills
- Compliance management
- Market analysis
- Customer relationship management
- Networking
- Problem solving
- Effective communication
- Training development and course design
Certification
Associate Professional in Human Resources
Websites
Affiliations
Golf Enthusiast
Timeline
Real Estate Agent
Compass
01.2023 - 10.2025
Real Estate Agent
Keller Williams Southshore Realty
05.2021 - 12.2022
VA Community Care Training Manager
Optum
11.2019 - 01.2021
Healthcare Training Manager
Queen's Hospital- Punchbowl
09.2018 - 09.2019
Director of Training and Compliance
United States Air Force
05.1992 - 10.2018
Master of Science - Health Care Administration/Management
University of Maryland Global Campus
Bachelor of Science - Workforce Education & Development
Southern Illinois University, Carbondale