Troy Crawford

• Owner of technology roadmaps for all in-store and ecommerce systems
• Oversee in-house and partner-based development teams
• Liaise with key business stakeholders to provide technology solutions to help the business grow and prosper
• Manage a staff of 20; including performance reviews, career guidance, goal setting, mentoring, etc
• Serve as a member of the Technology Leadership Team
• Meet regularly with executive leadership to present roadmaps and to provide program status

• After just a few months with the company, was asked to take on a leadership role with responsibilities over entire ecommerce technology eco-system, including business analysis, project management, development, and QA, while continuing to contribute as the product manager
• Managed SAP Hybris (Commerce Cloud) environment to ensure reliability and scalability
• Managed development team; both in-house and outsourced to deliver new features, functionality, and fixes on a regular cadence
• Managed strategic omnichannel systems roadmap to align delivery of value with corporate strategy and objectives
• Lead development process improvement efforts to align with industry best practices
• Liaised with business stakeholders to identify opportunities to increase revenue and profitability in our online business
• Performed product management role for ecommerce features and functionality by using competitive analysis to remain relevant and to find opportunities to distinguish ourselves as an industry leader
• Managed key relationships with vendors, suppliers, and partners to create a cooperative environment where together we can meet the demands of the business
• Managed a staff of 20, both in-house and partner resources to execute the company’s aggressive omnichannel roadmap

• Managed the ecommerce roadmap, including platform upgrades and new feature/functionality
• Partnered with key business stakeholders to understand system needs as well as improved system functionality that would help the business achieve their ecommerce sales goals
• Developed and facilitated project prioritization process for all ecommerce related initiatives
• Performed system administration role for SAP Hybris platform, including configuration and business workflow management, troubleshooting and support for day-to-day production issues and monitoring system to ensure stability
• Defined and documented requirements for new system features and functionality
• Owned and prioritized product backlog
• Worked closely with technical architects and developers to articulate business needs that could be easily translated into development tasks

Took a much-needed break from my career to do something I love. During this time, I performed basic construction and handyman services, including:

• Basement finishing and remodeling
• Flooring
• Rough and finish electrical
• Custom playhouses
• Shed building
• General home repairs and maintenance

• Managed staff and their results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Managed relationships with key business stakeholders around the globe
• Provided mentorship and leadership to staff to help them succeed at Young Living and to continue to progress in their careers
• Facilitated IT prioritization across the company by meeting with executive management on a regular basis
• Developed and improved key processes that improved IT service delivery
• Implemented KPIs that provide management with visibility into how their IT resources are utilized and to show progress
• Interacted with other IT staff to create a culture of teamwork, cooperation and success
• Assisted in the evaluation, recommendation and implementation of software solutions to help improve efficient delivery

• Responsible for the day-to-day account management activities for the largest client of the company, doTERRA
• In this role, I had the following key responsibilities:
• Managed the pipeline of projects and requests that required customizations to our core software platform
• Met regularly with key management at doTERRA to understand their strategy
• Performed quarterly business reviews with management to show the value InfoTrax provided
• Met with key internal stakeholders to understand their specific software needs
• Worked closely with project management and development resources to facilitate effective work execution
• Spent several days each week on-site with client working directly with them

• Reported to the CIO and was responsible for the following teams within the IT organization:
• Systems and Support (Systems and application administrators, network and telecom administrators, database administrators)
• Internal Business Systems (Project managers and business analysts responsible for the company’s MS Dynamics ERP environment, BPM environment and other corporate technology systems)
• Project Management (Project managers responsible for the delivery of all functional enhancements to the company’s custom-built, distributor-facing applications)
• Distributor Systems Support (Analysts responsible for keeping all distributor-facing systems functioning optimally)
• Help Desk (Technicians providing support for desktop, laptop and mobile computers and printers; provisioning access to IT resources, etc.)
• Managed staff and their results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures
• Maintained staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities
• Safeguarded assets by planning and implementing disaster recovery and back-up procedures and information security and control structures
• Accomplished financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Contributed to team effort by accomplishing related results and tasks as needed

• Managed all technical aspects of distributor-facing Virtual Office software
• Worked closely with internal business units and external distributors to make sure that the software met their respective needs
• Worked closely with development resources regarding, release planning, scheduling and implementation
• Managed technical changes to the compensation plan of the company