Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Crouch

Summary

Dynamic and detail-oriented professional with extensive experience at Pilgrims Pride JBS, excelling in forklift operation and warehouse safety. Proven track record in reducing product damage and optimizing storage space, while demonstrating strong problem-solving skills and commitment to quality. Adept at enhancing efficiency and ensuring compliance with safety regulations.

Overview

8
8
years of professional experience

Work History

Shipping Stacker

Pilgrims Pride JBS
12.2021 - 02.2025
  • Moved finished pallets to storage areas using forklifts.
  • Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
  • Stacked finished cases on pallets according to customer requests.
  • Reduced product damage by carefully handling items during the stacking process.
  • Inspected final packaging to certify fit to customer specifications.
  • Maximized workspace utilization, arranging pallets strategically for easy access during future retrieval processes.
  • Ensured workplace safety by adhering to proper lifting techniques and stacker equipment usage guidelines.
  • Identified and removed products that did not meet quality control standards.
  • Complied with company policy and legal regulations to achieve and maintain safe working environment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.

Customer Service Representative

Concentrix
02.2021 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Production Worker

Fabral
08.2020 - 01.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Played key role in achieving production targets, consistently meeting daily quotas.

Warehouse General Laborer (Repackaging)

Cold Spring Brewing Co.
06.2019 - 09.2019
  • Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Stacked finished product on pallets according to shipping specifications

Shipping Clerk

Performance Seed
10.2018 - 06.2019
  • Optimized storage space usage by efficiently organizing inventory within the warehouse facility..
  • Stacked bags of bird seed onto pallets according to shipping specifications
  • Operated shrink wrap machine to prepare pallets to be loaded onto trucks
  • Loaded pallets onto trucks according to Shipping Documentation
  • Restocked loading area with product from warehouse storage area

Customer Service Representative

Fingerhut Call Center
06.2018 - 10.2018
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Investigated and resolved customer inquiries and complaints quickly.

Embroidery Machine Operator

Dub's Textile
07.2017 - 06.2018
  • Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
  • Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
  • Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.
  • Determined size and thread requirement to load machine bobbins.
  • Operated computerized embroidery machine to complete work to order specification.
  • Achieved consistent results by properly aligning fabrics on the embroidery hoop before starting each project.
  • Streamlined production processes by performing routine maintenance on embroidery machines to ensure optimal functionality.
  • Enhanced product quality by diligently inspecting finished embroidery for flaws and defects.
  • Investigated equipment malfunctions to speed repair and maintain production equipment.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

Education

No Degree - Hospitality Management

Minnesota School of Business
Brooklyn Center, MN

No Degree - Network Development (Computer Science)

Brown College
Brooklyn Center, MN

Skills

  • Pallet jacks
  • Equipment maintenance awareness
  • Forklift Operator
  • Warehouse safety
  • Order picking accuracy
  • Labeling
  • Packaging

Timeline

Shipping Stacker

Pilgrims Pride JBS
12.2021 - 02.2025

Customer Service Representative

Concentrix
02.2021 - 12.2021

Production Worker

Fabral
08.2020 - 01.2021

Warehouse General Laborer (Repackaging)

Cold Spring Brewing Co.
06.2019 - 09.2019

Shipping Clerk

Performance Seed
10.2018 - 06.2019

Customer Service Representative

Fingerhut Call Center
06.2018 - 10.2018

Embroidery Machine Operator

Dub's Textile
07.2017 - 06.2018

No Degree - Hospitality Management

Minnesota School of Business

No Degree - Network Development (Computer Science)

Brown College

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