Troy Daniels
Palmdale,CA
Summary
Hardworking General Maintenance Worker with wide-ranging skills in troubleshooting, maintaining and repairing equipment and facilities. Works great with team members and smoothly handles different assignments. Thorough in completing tasks with focus on quality.
Overview
9
9
years of professional experience
Work History
School Custodian
Placerita Junior High School
03.2017 - Current
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Operated compactors and balers to discard cardboard boxes and trash.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained floor cleaning and waxing equipment.
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Supervised supplies in inventory and submitted reorder requests.
- Assembled basic furniture and supplies for classrooms.
- Collected, sorted and transported recyclable materials.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Established and maintained clean and comfortable environments in designate buildings by vacuuming, cleaning windows and dusting.
- Checked in and stocked inventory throughout facility.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned, vacuumed and dusted all areas of any building to maintain organized, professional appearance for employees and clients.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Customer Service Representative
Arora Lights
06.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Police Officer
Department Of Defence
09.2021 - 01.2023
- Patrolled assigned areas to prevent and detect roadway crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Notified emergency personnel of incidents requiring medical assistance and aid. Developed an organizational system for case records, reports, logs and agendas.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Reported deficient streetlights, signs and road surfaces to keep residents safe.
- Maintained tight controls during static and mobile surveillance operations to protect the validity and usefulness of evidence collected.
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
Sheriff Security Officer
Los Angeles County Sheriff Department
09.2017 - 02.2020
- Works fixed posts of tours inner/outer perimeter of a facility or campus to detect or prevent individuals or groups from
- committing acts, which are injurious to others or to property within or around the facility.
- Intervenes to terminate injurious acts.
- Conducts searches of individuals for weapons., lead devices, and contraband and detains individuals for further investigation or arrest where circumstances and conditions warrant such action.
- Directs visitors to personnel and services within a facility.
- Investigates questionable acts or behavior observed or reported on-premises and question witnesses and suspects to ascertain or verify facts.
- Pursues, apprehends, and detains persons observed injuring others or damaging property, and detains suspects pending transportation and booking by local law enforcement agency.
- Participates, with sworn personnel, in securing facilities and conducting searches. Intervenes on behalf of lower-level security personnel and/or assists them in the absence of a supervisor or sworn personnel.
- Ensures that only authorized employees, vendors, or other appropriately
- identified persons are permitted access to closed or restricted areas and detains unidentified or unauthorized persons.
- Responds to reports of ill/injured visitors or employees and notify the supervisor or other appropriate personnel if additional assistance is necessary.
- Explains and interprets organizational procedures and practices to lower-level security personnel.
- Utilizes fixed and hand-held scanning devices to detect unauthorized weapons or devices.
- monitors alarm systems and electronic surveillance equipment and responds to locally activated fire, burglary, or other alarms.
- Relays reports of bomb threats to the appropriate law enforcement jurisdiction and participates in organized searches.
- Reports safety hazards, malfunctioning equipment, and other such matters to appropriate personnel.
- Writes daily activity, incident, and non-employee injury reports.
- Operates miscellaneous equipment and/or motor vehicles including the use of bicycles as required in the conduct of routine patrol or to report to alternate assignment posts in accordance with emergent staffing needs.
- Issues non-moving citations for routine infractions such as parking violations.
- Drive throughout Los Angeles County as needed.
Security Officer
Ospec Specialized Security
06.2017 - 09.2017
- Wrote detailed reports on property damage, theft, presence of unauthorized
- persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Reported irregularities such as fire and safety hazards to maintenance.
- Maintained a high visible appearance in an assigned area.
- Engaged with the public concerns within the assigned area.
- Conducted patrol checks.
Cashier
McDonald's
06.2017 - 09.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Protection Specialist
Target
11.2015 - 06.2017
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Built professional relationships with local law enforcement and other related organizations.
Cashier
Jack In The Box
05.2015 - 11.2015
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
William J. Knight High School
Palmdale, CA05.2015
Skills
- Chemical cleaners
- Bloodborne Pathogen training
- HAZMAT knowledge
- Facilities maintenance
- First Aid
Timeline
Customer Service Representative
Arora Lights
06.2022 - 11.2023
Police Officer
Department Of Defence
09.2021 - 01.2023
Sheriff Security Officer
Los Angeles County Sheriff Department
09.2017 - 02.2020
Security Officer
Ospec Specialized Security
06.2017 - 09.2017
Cashier
McDonald's
06.2017 - 09.2017
School Custodian
Placerita Junior High School
03.2017 - Current
Protection Specialist
Target
11.2015 - 06.2017
Cashier
Jack In The Box
05.2015 - 11.2015
High School Diploma -
William J. Knight High School
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