Summary
Overview
Work History
Education
Skills
Timeline
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Troy Dillard

Chicago Heights,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communicator and exemplary service provider in high paced environment where customer retention is a must. Expert problem solver, organizer and motivator who is always willing to excel while continuously going above and beyond the expected. Exceptional professionalism in solving customer issues promptly without escalation.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Target
Schaumburg, IL
02.2009 - 05.2010
  • Entering and filling of prescriptions
  • Communicated with insurance companies to resolve claim issues, gain prior authorizations and prescription overrides
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.

Material Handler

Alexian Brothers
Elk Grove Village, Illinois
11.2011 - 03.2014
  • Responsible for ordering supplies for hospital departments and ensuring par levels
  • Communicated with nursing directors on daily basis to resolve inventory issues.
  • Transported inventory items to appropriate locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Kept storage areas organized, clean and secure to fully protect company assets

Customer Service Representative

Rust Consulting
Minneapolis, Minnesota
01.2004 - 01.2007
  • Assisted in completion of claim forms, appeals and objections to class action settlements
  • Responsible for ensuring increased receipt of settlement benefits of school districts, government and business entities through direct communication with principals, superintendents and CFOs across America
  • Answered settlement class member inquiries regarding settlements.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants

Customer Service/Collection Manager

The CIT Group
Chicago, Illinois
06.1997 - 01.2001
  • Supervised 3 direct and 31 indirect reports
  • Managed delinquent accounts with balances of $10,000 or greater
  • Hired employees and implemented training for new hires and staff
  • Set daily goals for staff
  • Revised and implemented new policy and procedures as needed.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Supervised staff of collectors, monitoring phone calls and letters
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies
  • Contacted clients with past-due payments and actively monitored payments due from clients

Education

Normandale Community College
Minneapolis, MN

Prairie State Community College
Chicago Heights, IL

Benedictine University
Lisle, IL

High School Diploma -

Bloom Trail High School
Chicago Heights, IL
06.1989

Skills

  • Worked collaboratively with directors and other members of management as primary contact for day-to-day satisfaction of inventory and its par levels
  • Applies strong communication and interpersonal skills to enhance performance and productivity of one's company
  • Consistently meet and exceeded productivity goals
  • Patient History Documentation
  • Prescription Filling and Labeling
  • Confidentiality and HIPAA
  • Receiving Incoming Supplies

Timeline

Material Handler

Alexian Brothers
11.2011 - 03.2014

Pharmacy Technician

Target
02.2009 - 05.2010

Customer Service Representative

Rust Consulting
01.2004 - 01.2007

Customer Service/Collection Manager

The CIT Group
06.1997 - 01.2001

Normandale Community College

Prairie State Community College

Benedictine University

High School Diploma -

Bloom Trail High School

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Troy Dillard