Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Troy Dilldine

Anchorage,AK

Summary

Accomplished Senior Air Traffic Controller with over 22 years of international experience and a comprehensive portfolio of 14 National and International ATC certifications. Demonstrated expertise in Air Traffic Control Operations and Procedures, showcasing proficiency in critical thinking and decision-making under high-pressure scenarios. Proven ability to establish and maintain effective working relationships with multidisciplinary subject matter specialists across agency lines of business. A skilled communicator adept at articulating technical and controversial topics to diverse audiences through meetings, presentations, reports, and briefings.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Second Level Engineering, FAST Specialist

Federal Aviation Administration
07.2021 - Current

Salary: $9800 per month
Hours worked: 40 per week (Full Time)
Supervisor: Fred Payne (907) 269-1126
fred.payne@faa.gov
Responsibilities:
As an Air Traffic Controller in Program Management Organization, En Route and Oceanic Second-Level Engineering, Field Automation Support Team at Anchorage ARTCC, I play a pivotal role in orchestrating and implementing ZAN ARTCC/NAS adaptation updates. My leadership extends to guiding day-to-day operations and motivating team members, while concurrently crafting local regulations and procedures designed to optimize NAS missions. Additionally, I coordinate sensitive information and operations between ZAN ARTCC and WJHTC, adeptly managing the de-confliction of NAS overhaul projects to ensure an uninterrupted flow of air traffic.
Duties performed:

Strategic Leadership and Coordination:

- Oversaw comprehensive ATC operations at Al Jabr Air Base, Kuwait.
- Led a Multinational team of 28 USAF and Kuwait AF Air Traffic Controllers.
- Maximized engagement with the Head of Kuwait Air Traffic Control, introducing policies for enhanced safety and efficiency.
International Collaboration:

- Served as an international air traffic operations liaison to high-level international organizations.
- Managed and coordinated aviation-related activities within the European Union, engaging with various entities.
- Collaborated with U.S. government agencies, foreign civil aviation authorities, and international aviation trade organizations.
Global Air Transportation Advancement:

- Formulated strategies for achieving a common system of air traffic control and navigation.
- Led negotiations and executed bilateral arrangements for reciprocal acceptance of standards.
- Provided global leadership by advancing U.S. standards, policies, and procedures.
Relationship Building and Communication:

- Established critical communications networks and relationships with key stakeholders.
- Supervised the hiring, workload, and expectations of local foreign service employee(s).
- Worked with executives to create annual budgets and tracked actual expenses.
Operational Efficiency and Improvement:

- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed contingency requirements and procedures to maintain airfield readiness.
- Utilized Lean Six Sigma (LSS) for resolving process/performance-related issues.
Leadership and Team Success:

- Drove team success through shared vision and recognition of quality performance.
- Fostered a shared vision across the organization and worked across boundaries to support policy initiatives.
- Set clear individual, unit, and organizational performance objectives.
Safety Oversight and Decision-Making:

- Carried out overwatch duties focused on sensitive locations, events, and activities.
- Managed coordination with Domestic Events Network (DEN) for real-time interagency coordination.
- Provided decisions on allocating resources to address mission goals within the organization.
Continuous Improvement and Education:

- Established individual and organizational performance measures for accountability and continuous improvement.
- Educated, coached, and mentored others on process improvement philosophy and tools.
- Proctored presentations to senior executives, providing recommendations for major policy changes.

Chief Controller/Facility Manager

United States Air Force
06.2018 - 04.2021

Salary: $8000 per month

Hours worked: 40-50 per week (Full time)

Supervisor: Captain Pedro Romano (813) 828-1759

Pedro.romano@us.af.mil

Responsibilities:

Spearheaded critical roles as Air Traffic Controller, Chief Controller (CCTLR), and ATC Facility Manager, operating seamlessly in a 24/7/365 environment. Adeptly orchestrated Wing Nuclear Command and Control missions and training, showcasing dynamic leadership in managing day-to-day operations. Led a diverse 42-member team, providing direct supervision to five skilled 2152 GS11 Air Traffic Controllers.

Distinguished for de-conflicting and prioritizing daily ATC operations within designated Class Bravo and Delta Airspace. Authored authoritative Tampa Approach control and MacDill AFB regulations, strategically designed to facilitate National Security missions. Facilitated the seamless coordination of sensitive information and operations between the 6th Air Refueling Wing and Strategic Command (STRATCOM). Effectively managed and de-conflicted $30M airfield construction projects, ensuring the uninterrupted flow of traffic with no disruptions.

Assumed responsibility for the oversight of the Air Traffic Safety Oversight Service (AOV) credentialing program, showcasing an unwavering commitment to maintaining the highest standards in air traffic control operations. Demonstrated expertise in managing all facets of air traffic control, including proven capabilities in conducting resident and nonresident training for Air Traffic Basics, Tower Cab, and Terminal Radar Approach Control.

Notably skilled in evaluating performance in simulated environments, actively contributing to courseware development, and ensuring the proficiency of instructional mediums and systems.

Duties performed:

Strategic Leadership and Coordination:

- Oversaw comprehensive ATC operations at Al Jabr Air Base, Kuwait.
- Led a Multinational team of 28 USAF and Kuwait AF Air Traffic Controllers.
- Maximized engagement with the Head of Kuwait Air Traffic Control, introducing policies for enhanced safety and efficiency.
International Collaboration:

- Served as international air traffic operations liaison to high-level international organizations.
- Managed and coordinated aviation-related activities within European Union, engaging with various entities.
- Collaborated with U.S. government agencies, foreign civil aviation authorities, and international aviation trade organizations.
Global Air Transportation Advancement:

- Formulated strategies for achieving a common system of air traffic control and navigation.
- Led negotiations and executed bilateral arrangements for reciprocal acceptance of standards.
- Provided global leadership by advancing U.S. standards, policies, and procedures.
Relationship Building and Communication:

- Established critical communications networks and relationships with key stakeholders.
- Supervised hiring, workload, and expectations of local foreign service employee(s).
- Worked with executives to create annual budgets and tracked actual expenses.
Operational Efficiency and Improvement:

- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed contingency requirements and procedures to maintain airfield readiness.
- Utilized Lean Six Sigma (LSS) for resolving process/performance-related issues.
Leadership and Team Success:

- Drove team success through shared vision and recognition of quality performance.
- Fostered shared vision across organization and worked across boundaries to support policy initiatives.
- Set clear individual, unit, and organizational performance objectives.
Safety Oversight and Decision-Making:

- Carried out overwatch duties focused on sensitive locations, events, and activities.
- Managed coordination with Domestic Events Network (DEN) for real-time interagency coordination.
- Provided decisions on allocating resources to address mission goals within organization.
Continuous Improvement and Education:

- Established individual and organizational performance measures for accountability and continuous improvement.
- Educated, coached, and mentored others on process improvement philosophy and tools.
- Proctored presentations to senior executives, providing recommendations for major policy changes.

Chief Controller/Facility Manager

United States Air Force
08.2014 - 06.2018

Salary: $9000 per month

Hours worked: 40-50 per week (Full time)

Supervisor: SMSgt Dustin Rogstad (501) 987-1110

dustin.rogstad@us.af.mil

Duties, Accomplishments and Related Skills:

Leadership and Expertise:

- Recognized as a distinguished expert within the FAA, providing decisive leadership and guidance for intricate activities with minimal direction.
- Spearheaded the development and implementation of groundbreaking concepts, methodologies, and policies, contributing significantly to the advancement of the aviation industry.

- Demonstrated adept knowledge of ATM programs, including satellite communication, ADS, air traffic flow management, time-based flow management, and performance-based navigation, in the context of global aviation systems.
Strategic Decision Support:

- Collated, analyzed, and disseminated critical information and intelligence, supporting FAA decision-makers in shaping and executing the FAA international strategic plan.
- Conducted comprehensive feasibility studies for proposed projects, considering potential Return on Investment (ROI) and risk management.
Collaboration and Stakeholder Relations:

- Cultivated positive working relationships with stakeholders, seamlessly coordinating work activities for effective collaboration.
- Collaborated with subject matter experts to devise training materials and tools, enhancing overall operational proficiency.
Process Improvement and Specialized Expertise:

- Provided valuable input to headquarters on areas for process and procedural improvement.
- Executed complex, specialized air traffic control assignments, leveraging expertise in procedures, operations, and program-specific knowledge.
NAS Operations and Technical Communication:

- Offered guidance on a broad spectrum of issues related to NAS operations, aligning efforts with agency and organizational strategic goals.
- Effectively communicated technical information on NAS operations to diverse audiences, encompassing laws, rules, policies, and procedures governing air traffic movement.
Problem Resolution and Innovation:

- Resolved highly complex problems with cross-organizational implications, significantly impacting the accomplishment of agency objectives.
- Collaborated with managers and operating officials to define basic and contingency operating requirements.
Strategic Planning and Global ATO Environment:

- Played a pivotal role in creating a harmonized and efficient global ATO operating environment for the future.
- Addressed ATO and NextGen operational air traffic requirements, demonstrating independent work and broad discretion aligned with organizational objectives.

- Advocated for ATO core and strategic objectives as part of FAA Global Leadership Initiatives.
- Acquired and allocated resources judiciously, independently committing resources to accomplish work activities within established schedules.

Training and Standardization NCOIC

United States Air Force
08.2013 - 08.2014

Salary: $6500 per month

Hours worked: 40-50 per week (Full time)

Duties, Accomplishments and Related Skills:

International Collaboration and Exercises:

- Liaised with Estonian Air Force controllers during joint operational exercises, fostering cooperation over period of 5 weeks.
- Led Multinational NATO team with representatives from 19 countries during 6-month deployment in Pristina, Kosovo.

- Guided multinational crew consisting of 20 USAF and 22 Italian AF controllers in complex joint national use facility, showcasing leadership in diverse operational environments.
Compliance and Evaluation:

- Ensured the provision of ATC services in adherence to FAA, ICAO, organizational, and host nation policies and regulations.
- Evaluated the operational effectiveness of facility ATC systems, subsystems, and equipment, taking corrective action to address discrepancies.
Policy Implementation and Safety Management:

- Implemented proposed changes in policies, procedures, terminal functions, route structures, navigational aids, and air traffic regulations.
- Maintained a safe work environment through safety risk management and compliance with security, EEO, information security, and employee safety.
Terminal Instrument Procedures Program Management:

- Planned, organized, and directed activities of the Terminal Instrument Procedures Program.
- Collaborated with Standard Instrument Approach Replacement System specialists to support Air Traffic operations.

- Evaluated effectiveness of terminal instrument procedures and implemented new or amended procedures.
- Determined operational requirements, environmental limitations, and safety levels, recommending Flight Procedures Standards waivers as needed.
Agreements and Airfield Direction:

- Developed and negotiated written agreements related to facility operation, airspace utilization, and special use airspace to support aviation missions.
- Provided direction, evaluation, coordination, and advice to airfield commander on all aviation-related matters and airspace issues.

Air Traffic Control Watch Supervisor

United States Air Force
06.2008 - 01.2013

Salary: $6000 per month

Hours worked: 40-50 per week (Full time)

Duties, Accomplishments and Related Skills:

- Supervised a crew of eight air traffic controllers and managed operations in a complex facility having 40K annual operations.

- Deployed to Balad AB, Iraq (7 months)

- Provided ATC services; sequenced and separated arriving and departing aircraft.

- Coordinated traffic tempo, control, and pattern spacing with RADAR approach control.

- Conducted evaluations and ensured documentation for assigned personnel in qualification and upgrade training.

- Assisted facility management with developing or revising local procedural guidance in response to mission requirements.

- Directed controller actions toward positively identifying and handling airborne and ground aircraft emergencies.

Air Traffic Control Watch Supervisor

United States Air Force
04.2006 - 04.2008

Salary: $5500 per month

Hours worked: 40-50 per week (Full time)

Duties, Accomplishments and Related Skills:

- Supervised a crew of six US/Turkish Air Traffic Controllers and led operations in a complex joint US-Turkish Air Traffic control tower having 30K annual operations.

- Provided ATC services; sequenced and separated arriving and departing aircraft utilizing both FAA and ICAO rules and regulations.

- Provided air traffic manager with data in conjunction with Standard Instrument Approach Replacement System specialists to support Air Traffic operations.

- Conducted evaluations and ensured documentation for assigned personnel in qualification and upgrade training.

- Provided emergency response assistance to aircraft and vehicles operating in vicinity of airport and on airfield/controlled movement area.

Air Traffic Control Watch Supervisor

United States Air Force
09.2001 - 02.2006

Salary: $4500 per month

Hours worked: 40-50 per week (Full time)

Duties, Accomplishments and Related Skills:

- Liaised ATC operations at King Faisal AB, Saudi Arabia

- Supervised a crew of seven USAF/Civilian Air Traffic Controllers and operations in a complex Air Traffic control tower having 45K annual operations.

- Provided ATC services; sequenced and separated arriving and departing aircraft utilizing FAA rules and regulations.

- Communicated continuously with pilots, other controllers and adjacent agencies to transmit and receive information.

- Assisted facility management with developing or revising local procedural guidance in response to mission requirements.

- Directed controller actions toward positively identifying and handling airborne and ground aircraft emergencies.

Education

Associate of Science - Aviation And Airway Science

Community College of The Air Force
Montgomery, AL
05.2015

Associate of Arts - Language Arts Education

Defense Language Institute
Monterey, CA
08.2013

Skills

  • Proficient in conducting air traffic control training for various modules
  • Expertise in evaluating performance in simulated environments
  • Strong knowledge of courseware development and evaluation
  • Skilled in managing contract staff services and notifying discrepancies
  • Familiarity with instructional mediums and systems in air traffic control
  • Effective leadership and coordination skills as lead instructor and course coordinator
  • Subject matter expertise in specific field courses and computer-based instruction activities
  • Technologically proficient in developing and maintaining training scenarios

Accomplishments

  • PMP Certified Associate in Project Management
  • USAF Professional Managers Course
  • Non Commissioned Officers Academy
  • Dale Carnegie Leadership Symposium
  • Certified DoD Facility Manager
  • Certified Control Tower Operator: Beale AFB, California 2002; King Faisal AB, Saudi Arabia 2003; Incirlik AB, Turkey 2006; Al Udeid AB, Qatar 2006; Baghdad International Airport, Iraq 2007; Offutt AFB, Nebraska 2008; Balad AB, Iraq 2010; Soto Cano AB, Honduras 2013; Aviano AB, Italy 2014; MaDill AFB, Florida 2018; Al Jaber AB, Kuwait 2019
  • Control Tower Safety Officer Talinn AB, Estonia 2015
  • Heliport Operations Officer NATO HQ Kosovo, 2017

Certification

  • MacDill AFB Standard Operating Procedures 2020
  • MacDill AFB Operations Instructions 2020
  • MacDill AFB Training Operations Instructions 2020
  • MacDill AFB/Tampa Letter of Agreement 2019
  • Al Jaber AB Kuwait, USAF/KAF ATC Operations Agreement 2019
  • Aviano Airbase, Italy Instructions 2017
  • Aviano Airbase, Italy Training OI 2017
  • Soto Cano AB, Honduras Operations OI 2014
  • Soto Cano AB, Honduras Training OI 2014

Timeline

Second Level Engineering, FAST Specialist

Federal Aviation Administration
07.2021 - Current

Chief Controller/Facility Manager

United States Air Force
06.2018 - 04.2021

Chief Controller/Facility Manager

United States Air Force
08.2014 - 06.2018

Training and Standardization NCOIC

United States Air Force
08.2013 - 08.2014

Air Traffic Control Watch Supervisor

United States Air Force
06.2008 - 01.2013

Air Traffic Control Watch Supervisor

United States Air Force
04.2006 - 04.2008

Air Traffic Control Watch Supervisor

United States Air Force
09.2001 - 02.2006

Associate of Science - Aviation And Airway Science

Community College of The Air Force

Associate of Arts - Language Arts Education

Defense Language Institute
Troy Dilldine