Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Troy Draper

Rupert,ID

Summary

Meticulously organized Parts Salesman with comprehensive knowledge of thousands of Navistar parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity.

Overview

24
24
years of professional experience

Work History

Lead Parts Counterman

Rush Truck Centers
Jerome, Idaho
06.2003 - Current
  • Managed on-site evaluations, internal audits and customer surveys.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Oversaw daily operations to ensure high levels of productivity.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Improved operations through consistent hard work and dedication.

Parts Manager

Lake City Trucks/Rush Truck Centers
Heyburn, Idaho
03.2006 - 03.2011
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Partnered with managers to implement operational enhancements for paperwork processing.

Education

High School Diploma -

Minico Senior High School
Rupert, ID
05.1984

Skills

  • Proficient in Microsoft applications, SAP, ADP, Navistar Parts Online, CAT, Cummins, Hino
  • Improving customer satisfaction
  • Promotional planning
  • Staff Training
  • Report generation
  • Operations management
  • Customer relationship development
  • Marketing promotions
  • Inventory coordination

Accomplishments

Over 50 training courses completed through Rush University

Over 60 training course completed through Navistar

Awarded Navistar Diamond Club three years in a row as Manager with Lake City Trucks

2020 Rush Truck Center Star Award recipient



Timeline

Parts Manager

Lake City Trucks/Rush Truck Centers
03.2006 - 03.2011

Lead Parts Counterman

Rush Truck Centers
06.2003 - Current

High School Diploma -

Minico Senior High School

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Troy Draper