Troy DuFore
Lafayette,LA
Summary
Accomplished Chemical Supervisor at Schlumberger, adept in operations management and staff mentoring, significantly enhanced team productivity and customer satisfaction. Leveraged analytical skills and problem-solving aptitude to streamline processes, achieving notable efficiency improvements. Proven track record in fostering high-performing teams and driving continuous process enhancements.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Chemical Supervisor
Schlumberger
06.2011 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Supervise 13 employees
- Employee scheduling of vacation and absences
- Approve employees time for payroll
- Blending schedules
- Forklift lifting advisor
General Manager of Operations
The Green Room/Club 337
03.2009 - 04.2010
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Scheduling of employees
Manager/Surveillance Investigator
Planet Hollywood Casino
03.1999 - 01.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
General Manager
Makos
05.1985 - 04.1990
- Developed and implemented strategies to increase sales and profitability.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Handled security
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Business -
Louisiana State University And A&M College
Baton Rouge, LA08.1983
High School Diploma -
Opelousas Catholic
Opelousas05.1982
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Operations Management
- Processes and procedures
- Data Analytics
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Decision-Making
- Analytical Thinking
- Professionalism
- Self Motivation
- Reliability
- Project Planning
- Written Communication
- Data Analysis
- Problem-solving aptitude
- Analytical Skills
Certification
Fire Fighting/Incipient/Hotwork/Firewatch
First Aid/CPR/AED/BBP
M&A Safety Services
HSI Adult First Aid/CPR AED Adult (2020)-DC Class
Hazwoper - Technician Level - 24 Hours
Hazwoper - Operations level - 8 Hours
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 13 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Chemical Supervisor
Schlumberger
06.2011 - 08.2024
General Manager of Operations
The Green Room/Club 337
03.2009 - 04.2010
Manager/Surveillance Investigator
Planet Hollywood Casino
03.1999 - 01.2008
General Manager
Makos
05.1985 - 04.1990
Bachelor of Business -
Louisiana State University And A&M College
High School Diploma -
Opelousas Catholic
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