Troy Dufore
Operations/Warehouse Manager
Lafayette,LA
Summary
Supervisor/Warehouse Manager with over 13 years of experience in supervisory roles, particularly in chemical and warehouse operations. Skilled in enhancing productivity through effective leadership, strategic problem-solving, and safety compliance. Achieved significant improvements in team efficiency and operational workflows. Proven track record in optimizing supply chain processes and reducing overhead costs. Committed to driving continuous improvement and fostering high-performing teams to meet and exceed organizational goals.
Overview
39
39
years of professional experience
Work History
Chemical and Warehouse Supervisor
Schlumberger
Broussard, LA
06.2011 - 08.2024
- Oversaw daily departmental operations, ensuring seamless workflows and timely task completion.
- Leveraged strong leadership skills and problem-solving abilities to enhance team efficiency and organize workflows effectively.
- Directed warehouse operations by managing employees during shifts, optimizing performance and productivity.
- Managed the shipping, receiving, distribution, and compliance with workplace safety protocols.
- Boosted team productivity by instituting efficient workflows and setting clear expectations for staff members.
- Supervised/Managed a team of 13 employees, focusing on development, performance improvement, overtime, and work schedules.
- Coordinated employee schedules for vacation and absence management.
- Approved employee timecards for payroll processing.
- Generated and managed blending schedules to ensure operational efficiency.
- Acted as a forklift lifting advisor, ensuring safety standards were met.
- Ensured compliance with safety regulations and protocols.
- Operated forklift & Employee recertification
General Manager of Operations
The Green Room/Club 337
Lafayette, LA
03.2009 - 04.2010
- Elevated customer satisfaction through proactive communication, timely issue resolution, and continuous improvement initiatives within operations.
- Established a culture of continuous improvement by identifying and addressing operational enhancement opportunities in systems and procedures.
- Built high-performing teams through effective coaching, mentoring, and performance management strategies that fostered individual growth.
- Formulated and documented standard operating procedures that bolstered employee performance and productivity.
- Streamlined supply chain efficiency through strategic vendor negotiations, inventory management, and optimized logistics processes.
- Coordinated employee scheduling to maintain operational stability.
Manager/Surveillance Investigator
Planet Hollywood Casino
Las Vegas, NV
03.1999 - 01.2008
- Accomplished various tasks within established deadlines, demonstrating strong time management skills.
- Enhanced customer satisfaction by swiftly resolving disputes, maintaining open channels of communication, and ensuring high-quality service delivery.
- Mediated staff member conflicts by actively listening to concerns and finding mutually acceptable resolutions.
- Communicated effectively with employees, suppliers, and stakeholders to ensure alignment towards shared business goals.
- Achieved departmental objectives by developing and implementing strategic plans and performance metrics.
- Streamlined workflows by diagnosing bottlenecks in existing systems and applying appropriate solutions.
General Manager
Makos
Lafayette, LA
05.1985 - 04.1990
- Formulated and executed strategies to drive sales and enhance profitability.
- Analyzed market trends and data to identify growth opportunities in existing or emerging markets effectively.
- Instituted cost-saving measures to reduce overhead expenses without compromising quality or service excellence.
- Developed and implemented robust inventory management systems to optimize stock levels while minimizing waste and costs associated with excess product storage.
- Oversaw security measures to ensure safe operations.
- Scheduled employee shifts, factoring in customer traffic patterns and individual employee strengths.
Education
Surveillance and Game & Pit Management
Las Vegas Gaming Academy
Las Vegas, NV01-2001
Bachelor of Business - undefined
Louisiana State University
Baton Rouge, LA02-1985
High School Diploma - undefined
Opelousas Catholic
Opelousas, LA05-1982
Skills
- Operations Management
- Multitasking Abilities
- Excellent Communication
- Decision-Making
- Reliability
- Production Management
- Team Management
- Fleet Management
- Logistics Knowledge
- Safety Programs
- Attention to Detail
- Forklift Operations
Timeline
Chemical and Warehouse Supervisor
Schlumberger
06.2011 - 08.2024
General Manager of Operations
The Green Room/Club 337
03.2009 - 04.2010
Manager/Surveillance Investigator
Planet Hollywood Casino
03.1999 - 01.2008
General Manager
Makos
05.1985 - 04.1990
Bachelor of Business - undefined
Louisiana State University
High School Diploma - undefined
Opelousas Catholic
Surveillance and Game & Pit Management
Las Vegas Gaming Academy