Troy Dunbar
Fremont,New Hampshire
Summary
Dynamic office and administrative support professional with 8 years of experience at Autopart International, excelling in store operations and helping driving D3 sales growth. Proven expertise in managing office tasks, organizing records, and enhancing workflow efficiency through innovative data management solutions. Achievements include significant improvements in document organization and internal communication protocols, resulting in streamlined operations. Committed to leveraging skills to further optimize administrative processes and contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Outbounder/Operational Assistant
Autopart International
Norton, MA
06.2016 - Current
- Assisted region during new operational system implementation.
- Assisted in maintaining a two-year streak of increased comparative sales within the district.
- Created and managed centralized Teams page offering comprehensive business information for district reference.
- Assisted in establishing a new district call center.
- Supported operational process oversight to enhance efficiency.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
Store Manager
OREILLY AUTO PARTS
Stratham, NH
01.2013 - Current
- Perform weekly sales calls
- Store Operations
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
General Manager
VIP PARTS, TIRES AND SERVICE
Stratham, NH
02.2007 - 12.2013
- Store Operations
- Mentoring managers in selected locations
- Inventory Management
- Opened new store, responsible for recruiting and training new staff
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Manage staff, preparing work schedules and assigning specific duties
- Training for eventual District Manager position
- Responsibilities included training and mentoring new Managers
- Would oversee district while District Manager was on vacation
Education
Working Towards Business Degree - Business Administration And Management
Ohlone College
Fremont, CA04.1984
High School Diploma -
Mission San Jose High
Fremont, CA06.1982
Skills
- Certified Parts Professional
- ASE P2 Certified
- Coordinated Team Leadership
- Results Tracking
- Staff Development and Training
- Inventory Oversight
- Operational Metrics Reporting
- Accurate Inventory Tracking
- Performance Evaluation
Awards
- VIP Leadership Of The Year, 2012
- Sylvania contest for leading district in up sales to premium bulbs, Oreilly's
Timeline
Outbounder/Operational Assistant
Autopart International
06.2016 - Current
Store Manager
OREILLY AUTO PARTS
01.2013 - Current
General Manager
VIP PARTS, TIRES AND SERVICE
02.2007 - 12.2013
Working Towards Business Degree - Business Administration And Management
Ohlone College
High School Diploma -
Mission San Jose High
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