Troy Duncan

Operated and monitored industrial ice plant systems to ensure continuous production and safe operation.

Followed OSHA, EPA, and company safety regulations for refrigeration and industrial equipment.

• Delivered ice throughout the park to support food service locations, animal care areas, restaurants, and guest operations.
• Managed timely ice distribution routes to ensure all park departments maintained adequate supply levels during daily operations and special events.

• Led daily operations, including opening/closing prep, task delegation, and supply management.
• Acted as Supervisor in their absence, ensuring team productivity and smooth shifts.
• Managed inventory and labor scheduling to optimize cost control.
• Resolved escalated guest concerns and supported team across various roles as needed.

• Delivered high-quality customer service and assisted in team coordination.
• Maintained cleanliness and performed equipment upkeep.
• Opened the store, prepped food (e.g., churros), and supported operational flow.

• Harvested, cleaned, and transported Christmas trees for sale and customer pickup.
• Guided customers in tree selection and care, ensuring a positive holiday experience.
• Operated tractors and equipment, maintained tools, and set up festive displays.
• Managed seasonal inventory and ensured adherence to safety procedures.

• Performed detailed post-construction clean-up, including debris removal and surface polishing.
• Cleaned windows, maintained floors, and restored surfaces to like-new condition.
• Handled waste disposal, tool upkeep, and followed safety/compliance standards.
• Conducted final inspections to ensure client-ready spaces exceeding expectations.