Troy Eckberg
Bend,OR
Summary
Visionary individual with more than 17 years working as Managing Director for River's Edge Golf Course. Highly communicative and experienced in Managing and Teaching. Strengths in strategic planning, efficiency and team building. Talented professional with expert sales and Communication talents. Composed persona known for having excellent drive. Insightful Golf Professional with 22 years of customer service experience.
Overview
31
31
years of professional experience
Work History
Director of Golf Operations
River's Edge LLC
Bend, Oregon
02.2003 - 03.2022
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maintained cleanliness and organization of Pro Shop workspace, working closely with employees to systemize tasks.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated operational daily tasks to employees, streamlining daily progress and efficiency.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
1st Assistant Golf Professional
Kapalua Land Company
Kapalua, Maui, HI
03.1997 - 07.2002
- Increased player strength, agility and game skills through successful practices.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Team Sales Territory Manager
H & L Sporting Goods
Everett, WA
05.1991 - 12.1997
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Increased division profits with strategic territory expansion and acquisition of new customers.
Education
Professional Golf Management
PGA of America
Port St. Lucia, FL01.1999
Associate of Arts - Business Communications
Washington State University
Pullman, WA05.1989
Skills
- Reporting Tools
- Corrective Actions
- Administrative Management
- Event Organization
- Cost Control
- Golf Instruction
- Sales Tracking
- Special Promotions Planning
- Customer Relations
- Focus and Follow-Through
- Sales Promotion
- Customer Satisfaction
- Course Management
- Price Structuring
- Business Growth Initiatives
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When people talk, listen completely. Don’t be thinking what you’re going to say. Most people never listen.
Ernest Hemingway
Timeline
Director of Golf Operations
River's Edge LLC
02.2003 - 03.2022
1st Assistant Golf Professional
Kapalua Land Company
03.1997 - 07.2002
Team Sales Territory Manager
H & L Sporting Goods
05.1991 - 12.1997
Professional Golf Management
PGA of America
Associate of Arts - Business Communications
Washington State University
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