Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Troy Fischer

Littleton,CO

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Membership Supervisor

Costco Wholesale Corp
07.2023 - Current
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Increased member satisfaction by implementing streamlined registration process.
  • Coordinated cross-departmental initiatives to support member engagement and retention efforts.

Merchandising Supervisor

Costco Wholesale Corp
10.2017 - 07.2023
  • Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
  • Coordinated seasonal resets for timely execution of marketing campaigns, maximizing promotional effectiveness during peak selling periods.
  • Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
  • Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Conducted regular store audits to verify compliance with company policies.
  • Led implementation of visual merchandising concepts, resulting in increased customer engagement and sales growth.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Updated pricing and signage to complete product displays and educate customers.
  • Assessed areas of service concern and developed improvement plans.
  • Implemented data-driven decision-making processes to identify trends and opportunities for improvement in merchandise assortment.
  • Verified products appeared at correct locations in proper quantities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.

Shift Lead Supervisor

STARBUCKS COFFEE COMPANY
08.2009 - 09.2017
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Promoted positive work environment through open communication and effective conflict resolution strategies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Supervised ongoing daily production phases.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Completed cash and credit card transactions accurately using POS software.
  • Enforced company policies and regulations with employees.
  • Trained and mentored new employees, ensuring smooth onboarding process and seamless integration into the team.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Paloma Valley High School
Menifee, CA
06.2009

Skills

  • CRM and AS400 experience
  • Python
  • Java
  • HTML, CSS, JavaScript
  • Bootstrap
  • Git, Github
  • SQL
  • Agile, SCRUM
  • Analytical Thinking
  • Audit reporting
  • Data Entry
  • Member Retention

Certification

  • Python For Everyone
  • Using Databases in Python
  • Version Control
  • Introduction to Structured Query Language (SQL)
  • Programming with JavaScript
  • HTML and CSS in Depth
  • Introduction to Front-End Development
  • Introduction to Back-End Development
  • SCRUM for Beginners
  • Agile Fundamental Concepts

Timeline

Membership Supervisor

Costco Wholesale Corp
07.2023 - Current

Merchandising Supervisor

Costco Wholesale Corp
10.2017 - 07.2023

Shift Lead Supervisor

STARBUCKS COFFEE COMPANY
08.2009 - 09.2017

High School Diploma -

Paloma Valley High School

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