Troy Ford
Peoria,IL
Summary
Dynamic and results-oriented professional with extensive experience at Peoria Barber Club, adept in equipment maintenance and client management. Excelled in fostering client relationships, achieving high retention rates through exceptional service and expertise. Demonstrated leadership and advanced communication skills, contributing to team success and business growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Barber
Peoria Barber Club
08.2015 - Current
- Performed consistent cleaning processes for all workstations and operational equipment maintaining cleanliness benchmarks.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Scheduled and coordinated client appointments with attention to detail.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Fashioned hairstyles to meet client specifications.
Field Service Technician
Gardner Denver
08.2007 - 12.2012
- Responded quickly to emergency maintenance requests for timely on-call support.
- Consistently received positive feedback for delivering exceptional service while interacting with clients, maintenance personnel, electricians, millwrights, shift leads and plant supervisors.
- Ensured smooth integration of new machinery through clear operational guidance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed OSHA safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service & maintenance schedules processes, documenting repair procedures and creating comprehensive reports for each job completed and next interval
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Discussed and recommended service options with customers and explained costs involved.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $Amount.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Developed and implemented customized service plans to meet customer needs.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Fostered culture of continuous improvement among field service team, leading by example in seeking out and sharing knowledge on latest industry trends and techniques.
- Improved team efficiency with introduction of mobile documentation system, allowing for real-time updates on service tasks.
- Led cross-functional team to address recurring technical issues, resulting in permanent fix and significantly reducing warranty claims.
- Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
- Facilitated seamless software upgrades for clients, ensuring compatibility and minimal operational disruption.
- Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
- Initiated feedback loop with engineering team, leading to product improvements and fewer field service issues.
- Implemented energy-efficient solutions during routine maintenance, contributing to clients' operational savings.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Researched and implemented new technologies and equipment.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Field Service Supervisor
American TV and Appliance
02.2001 - 02.2011
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Facilitated communication between office personnel, subcontractors, and customers.
- Oversaw compliance with environmental standards during field operations.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Implemented innovative solutions to reduce costs while maintaining high-quality service delivery standards.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Spearheaded process improvement initiatives to reduce service costs.
- Coordinated logistics for personnel transportation, equipment shipments, and accommodations during remote assignments.
- Maintained schedule of up to Number service calls.
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Contributed to business development efforts by identifying new opportunities for growth in the field service market segment.
- Increased revenue generation through upselling additional services during routine maintenance visits based on client needs assessment.
- Coordinated tasks and responsibilities for a team of up to Number service technicians in the field.
- Checked safety practices and integrity of PPE.
- Reduced time to complete service calls and expertly retained key customers.
- Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
- Installed and provided technical support for equipment.
- Developed training materials and conducted workshops to build a skilled and knowledgeable workforce.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
- Optimized inventory management by monitoring stock levels, ordering necessary parts, and minimizing waste.
- Maximized equipment lifespan with thorough inspection routines that identified potential issues before they escalated.
- Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
- Reduced downtime for equipment by conducting regular preventive maintenance and timely repairs.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Collaborated with cross-functional teams to achieve project objectives on time and within budget constraints.
- Promoted safety awareness within the team, leading to a reduction in workplace accidents and incidents.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation, and execution of maintenance programs.
- Organized ongoing maintenance schedules to boost system performance.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Managed efficient teams of up to 75 employees.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
Chemical Maintenance Specialists 63 Juliet
Illinois National Guard
08.1998 - 05.2001
- Assisted in budget planning, identifying cost-saving opportunities through efficient resource allocation.
- Ensured adherence to OSHA regulations throughout all daily activities while maintaining a clean and organized workspace.
- Performed routine maintenance tasks such as lubrication, filter changes, and belt replacements to extend equipment life.
- Supported cross-functional teams during project installations or major overhauls by sharing expertise in relevant systems or processes.
- Troubleshot mechanical, electrical, and pneumatic system issues, providing quick resolutions to minimize downtime.
- Coordinated with vendors and suppliers on purchasing necessary parts or services for repairs and installations.
- Installed new equipment according to manufacturer specifications, ensuring proper functionality and alignment with production goals.
- Maintained accurate records of all completed work orders and inventory transactions for clear communication with management regarding maintenance activities.
- Contributed to continuous improvement initiatives within the maintenance department by regularly reviewing procedures and best practices.
- Increased equipment reliability by implementing a preventative maintenance program.
- Improved overall plant efficiency by identifying areas where upgrades or process changes could be implemented.
- Reduced downtime with thorough inspections and timely repairs of machinery.
- Enhanced safety by conducting regular facility audits and addressing hazards promptly.
- Streamlined work order processes for faster response times to maintenance requests.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Rewired and replaced faulty electrical components in equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Repaired and replaced pumps, valves and motors.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Diagnosed and repaired complex mechanical and electrical systems.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Installed and maintained plumbing and HVAC systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Collaborated with team members on root cause analysis for recurring issues, developing effective solutions.
- Optimized maintenance schedules to reduce disruption to production operations.
Service Technician
Appliance & Refrigeration Parts Mart
05.1995 - 08.1998
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
Barber Educator - Education
Fashion Focus Academy
Bradenton, FL06.2021
Barbering - Barber
Peoria Barber College
Peoria, IL08.2013
Universal HVAC Class 3 - Hvac
AHAM NARDA
Peoria, IL11.1999
Cdl - Cdl
Illinois Central College
East Peoria, IL04.1998
HVAC Class II - HVAC
AHAM Narda
Peoria, IL10.1997
HVAC Class I - HVAC
Necca AHAM Narda
Peoria, IL06.1996
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Advanced communication skills
- Strong leader
- Business management
- Appointment scheduling
- Hot towel treatments
- Razor shaving
- Equipment maintenance
- Professional manner
- Opening and closing procedures
- Networking expertise
- Product knowledge
- Mentoring and training
- Client scheduling
- Outstanding client retention
- Team building
- Client management
- Safety procedures
Certification
Garner Denver and Cooper blower field service certifications aswell Siemens Allen Bradley Omron PLC controllers
Timeline
Barber
Peoria Barber Club
08.2015 - Current
Field Service Technician
Gardner Denver
08.2007 - 12.2012
Field Service Supervisor
American TV and Appliance
02.2001 - 02.2011
Chemical Maintenance Specialists 63 Juliet
Illinois National Guard
08.1998 - 05.2001
Service Technician
Appliance & Refrigeration Parts Mart
05.1995 - 08.1998
Garner Denver and Cooper blower field service certifications aswell Siemens Allen Bradley Omron PLC controllers
Barber Educator - Education
Fashion Focus Academy
Barbering - Barber
Peoria Barber College
Universal HVAC Class 3 - Hvac
AHAM NARDA
Cdl - Cdl
Illinois Central College
HVAC Class II - HVAC
AHAM Narda
HVAC Class I - HVAC
Necca AHAM Narda
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