Summary
Overview
Work History
Education
Skills
Timeline
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Troy France

Troy France

Eastpointe,MI

Summary

. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience and superior planning and time management abilities. Hardworking General Manufacturer with wide background in production and assembly operations. Demonstrates strong knowledge of manufacturing processes and techniques. Thrives in fast-paced environments and meets tight deadlines.

Overview

13
13
years of professional experience

Work History

Manufacturing Trainer

Borgwarner
02.2024 - Current
  • Assessed the effectiveness of current training methodologies by gathering feedback from trainees and making adjustments as necessary based on their input.
  • Reviewed existing training materials for accuracy and relevance, updating content as needed to reflect industry advancements or company-wide changes in procedure.
  • Managed scheduling logistics for all training sessions, ensuring optimal attendance levels while minimizing disruptions to normal work routines.
  • Enhanced manufacturing efficiency by developing and implementing comprehensive training programs for new hires.
  • Evaluated employee performance during training sessions, providing constructive feedback and identifying areas for improvement.
  • Reduced production errors through hands-on instruction in proper equipment usage and safety procedures.
  • Improved workplace safety by conducting regular audits of workspaces, identifying areas for improvement, and addressing issues promptly.
  • Conducted regular follow-ups with trained staff members to assess their progress post-training and identify areas requiring additional support or resources.
  • Supervised and monitored students' use of tools and equipment.

Production Team Leader

Stellantis (Sterling Heights Assembly)
01.2014 - 11.2023
  • Created an inspiring team environment with an open communication culture
  • Push out good quality
  • Delegate tasks and set deadlines
  • Oversee day to day operations, Motivate team, train and coach
  • Work hand and hand with numerous of supervisors to run an efficient area.
  • Enhanced production efficiency by streamlining processes and implementing workflow improvements.
  • Led a team of production workers to consistently meet deadlines and exceed performance goals.
  • Boosted efficiency by coordinating projects and assignments for several team members.

Customer Service Agent

Netflix
09.2011 - 01.2014
  • Provided general customer support and troubleshooting
  • Follow up with customers to ensure satisfaction
  • Respond and Resolve customer inquiries, issues and provided solutions
  • Maintained excellent communication skills and the capacity to multitask and prioritize.

Education

Wayne County Community
Detroit, MI
06.2011

King High School
Detroit, MI
06.2008

Skills

  • Incidents Management
  • Work Scheduling
  • Quality Assurance Controls
  • Continuous Improvements
  • Process Improvement
  • Quality Control
  • Worker Training
  • Employee Motivation
  • Production Planning
  • Performance evaluation
  • Attention to detail
  • Safety Standards Compliance

Timeline

Manufacturing Trainer

Borgwarner
02.2024 - Current

Production Team Leader

Stellantis (Sterling Heights Assembly)
01.2014 - 11.2023

Customer Service Agent

Netflix
09.2011 - 01.2014

Wayne County Community

King High School

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Troy France