Troy Franklin
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Account Executive
RMRG/Gifted Healthcare
02.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Designed program and maintenance plans to monitor product inventories.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Received and evaluated applications to look for missing and inaccurate information.
- Conducted primary source verifications such as background checks and board certifications.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to team objectives in fast-paced environment.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Compliance Manager
Nurses First Solutions
09.2017 - 12.2023
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Ensured accuracy of provider data in internal databases through regular review and updates.
- Managed the onboarding process for new providers, ensuring timely completion of all required documentation.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
Business Development Manager
Knightingale Health Services
09.2018 - 01.2023
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Manager
Paylocity
05.2022 - 12.2022
- Implemented successful diversity and inclusion initiatives, promoting an inclusive workplace culture.
- Championed employer branding initiatives to enhance the company''s reputation as an employer of choice within its sector.
- Collaborated with cross-functional teams to develop comprehensive training programs and materials.
- Managed relationships with external vendors, negotiating contracts to maximize cost savings for the organization.
- Maintained compliance with employment laws and regulations through regular policy reviews and updates.
- Organized and led staff orientation programs and training to promote collaboration.
Education
Bachelor of Science - Business Administration And Management
DeVry University
01.2014
Skills
- Account Planning
- Pipeline Management
- Cold-Calling
- Sales Strategy Development
- Time Management
- Teamwork and Collaboration
- Goal Setting
- Adaptability
- Team Building
- Decision-Making
- Continuous Improvement
- Labor Edge
- CTMS
- Bullhorn
- Sales Force
- SQL
- Agile
- Microsoft/Excel/ Powerpoint/ Outlook
- HealthcareSource
- Oracle
- Cisco Networking
- Google Doc's
- Adobe sign
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed and staffed multiple federal facilities from VA Medical Centers, IHS Indian healthcare and correctional facilities
Timeline
Account Executive
RMRG/Gifted Healthcare
02.2023 - Current
Account Manager
Paylocity
05.2022 - 12.2022
Business Development Manager
Knightingale Health Services
09.2018 - 01.2023
Compliance Manager
Nurses First Solutions
09.2017 - 12.2023
Bachelor of Science - Business Administration And Management
DeVry University