Troy Fryling
Roanoke,VA
Summary
Experienced customer service professional with over 10 years of industry expertise, including managerial positions. Strong work ethic, unwavering dedication, and passion for continuous learning. Committed to delivering exceptional customer experiences and fostering positive relationships to drive business success. Seeking an opportunity to leverage skills and knowledge to make a significant impact within a dynamic organization.
Overview
13
13
years of professional experience
Work History
Director Of Valet
Metropolis At Lewis Gale Hospital
03.2024 - Current
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Gamestop
11.2021 - 03.2024
- Facilitate selling pro cards and warranties
- Handle all scheduling, hiring, and employee training
- Knowledge of games and consoles
- Exceptional customer service
- Deal with all money handling and bank deposits
Store Manager
Sheetz
09.2020 - 10.2021
- Oversaw 30 employees with day to day business needs
- Scheduled all employees and covered extra shifts when necessary
- Monitored financials of store and investigated any missing money/lottery issues
- Direct contact for all customer concerns
Hospitality Manager
Sheetz
03.2019 - 09.2020
- Provided excellent customer service as top priority of position
- Maintained cleanliness and stocking of sales floor
- Delegated tasks to individuals
- Facilitated all lottery transactions
Supervisor
Sheetz
03.2017 - 03.2019
- Supervised overnight employees
- Ensured store is ready for daily business
- Warranted proper money handling from employees
Salesperson
Sheetz
11.2013 - 03.2017
- Cleaned bathrooms, kitchen, sales floor, etc
- Covered register and handled money
- Prepared food for customers as ordered
Cashier / Manager In Training
Dairy Queen
07.2012 - 10.2013
- Primary drive-thru cashier
- Cooked and prepared ice cream
- Closed store at end of business day
Waiter / Cook
Burger Bistro
06.2011 - 06.2012
- Served guests in a timely manner and cooked food for patrons
- End of day tasks of cleaning and closing restaurant
Education
High School Diploma -
Glenvar High School
Salem,VA06-2011
Skills
- Proficient customer service
- Knowledgeable in Windows
- Knowledgeable in MacOS
- Knowledgeable in Microsoft
- Knowledgeable in Kronos
- Knowledgeable in Success Factors
- Performance management
- Problem-solving
- Hiring and retention
- Talent acquisition
- Verbal and written communication
- Operations management
Timeline
Director Of Valet
Metropolis At Lewis Gale Hospital
03.2024 - Current
Store Manager
Gamestop
11.2021 - 03.2024
Store Manager
Sheetz
09.2020 - 10.2021
Hospitality Manager
Sheetz
03.2019 - 09.2020
Supervisor
Sheetz
03.2017 - 03.2019
Salesperson
Sheetz
11.2013 - 03.2017
Cashier / Manager In Training
Dairy Queen
07.2012 - 10.2013
Waiter / Cook
Burger Bistro
06.2011 - 06.2012
High School Diploma -
Glenvar High School
Similar Profiles
Brandi BrookBrandi Brook
Extern at Lewis Gale Pulaski HospitalExtern at Lewis Gale Pulaski Hospital
Kim BelcherKim Belcher
Staff RN at Lewis Gale HospitalStaff RN at Lewis Gale Hospital
Brittany WilliamsBrittany Williams
Registered Nurse, Intensive Care Unit at Lewis Gale Hospital PulaskiRegistered Nurse, Intensive Care Unit at Lewis Gale Hospital Pulaski